Holiday Inn Express Edmonton Downtown

was no contential breakfast, and could not use pool. had to pay 20 parking. and they would not give me a discount for the services that were unavailable.

The lobby stunk horrible , and the stench went into the elevators and travelled to the third floor which I was staying on. Also they don’t tell you they charge you $20 for parking until you get to the hotel, booking online they have non-refundable rates. The worker at the front desk didn’t know anything, and when I went to check out the new worker tried to charge me for parking again because the worker who checked me in didn’t document that I had paid for parking already, nor that I put down a $350 debit card deposit, or that I booked my room online. So when I checked out the worker tried to charge me for my room, and parking again. I had to bring up my bank transactions for proof of the $370 they charged me as a hold.

The service was great, all the staff were very nice, the manager on duty was really nice and offered our Daughter some snacks when we were checking in which was appreciated. It was nice that the hotel has its own safe lit up fenced in parking lot beside the building. The beds were really comfortable and the bedding was very nice and soft as well. The only negative was the 3rd floor where we stayed had kind of a stuffy smell but other than that it was a great experience.

Disgusting people !!! They put me in a room that needs renovation. Every time I try to close the door , it’s being held back by the vent cover. I complained about this and nothing was done. Also the parking is not safe. Get your self a safer and better holiday inn if you can. I’d not recommend.

Nice hotel within walking distance to Rogers Place arena.

They allowed my husband and I to check in early which was a great help to us and accommodated us when we forgot our toothpaste. We did miss the breakfast but we were pleased with it all. Bed was super comfy room Was clean no complaints at all.

Bed was so comfy, clean and close to shopping areas

It was nice and quiet and breakfast in the morning

Very good. Easy and quick to get in and out. Comfy beds big rooms nice balcony ! & not to expensive

It took over 30 min to get a plunger to our room. The flushing ability of our toilet was very poor on the 6th floor. The gentleman working the breakfast buffet on 22Dec was unbelievably kind, polite and never stopped the entire time I was there. Definitely someone I would want on my team.