Clarion Hotel - Concord

The key cards stopped working. We had to ask the front desk to rekeyed our key cards three times. The room was not cleaned until 4:30pm. Even then we had to ask for room service.

Nice hotel. Good wifi. Free breakfast. If possible, pls provide shuttle bus for nearby area (radius 2 mile)

What a dump!! Never staying at this place ever again! ever!

When I returned home I realized that I forgot my an item so I called the hotel and was put on hold, which was ok until it took 20 minutes. So I drove back to the hotel and when I walked in I told the front desk lady (1) that I had forgotten an item and told them my room number. (Since there were too front desk lady's I will call them front desk lady 1 & 2) She walkie the house keeper but the house keeper sounded like she couldn't understand so the front desk lady repeated the room number with an attitude. After that she made no effort to make sure the house keeper heard her. So the house keeper called the front desk to ask what the room number was and the front desk lady (2) answered and repeated the room number and the that a guest forgot their item. While waiting for housekeeping to find my item I think the head house keeper came to the front desk to coordinate which rooms need to be cleaned or left alone. Front desk lady (1) that I had spoken to went up to the housekeeping lady and was like you need to speak better English. My blood started boiling. What gives her the right to speak to people like. She also referred to another coworker of hers and called her a b****. This front desk lady needs to be retrained. You never speak to people like that and never with a customer there.

The bed was very uncomfortable. My neck was stiff from trying not to sink into the caved in mattress. Will not be going there again.