Fairfield Inn & Suites Dallas Plano

I spent one night in this hotel. I picked it due to its location and comprehensive service like free breakfast, free parking, and free wifi. The staff are friendly. The facilities are ok but you can tell they are a little old. I used the swim pool and felt that it is ok. I booked a 1-king room and the size is ok. The room is clean and quiet. 2 things I may suggest to improve are 1) there is no microwave in it so I had to use the one in the kitchen on the 1st floor to heat my food; 2) the shower faucet is not working well. The faucet has few issues. The first, the pull-out plug only works half way so only half of water will come from the top. Secondly, the water control only works half way so I either got really hot but a little bit full water flow or lukewarm but half of water flow. I told the recptionist about the shower faucet issue and was told that they are working on it. That is lower than my expectation to the Marriott service. They should either give the guests head up or just don't use that room. Overall, I feel ok for this hotel.

No one at the information desk i waited for at least 5 minutes.

Room door wouldn't close right

Great location.

My biggest problem was sleeping because I have a bad back! My husband fell asleep almost instantly & slept all night!! There was also something sticky on the edge of the desk. Otherwise the room was fine. My only complaint about the breakfast was the icky powdered creamer😱 I would think they could provide actual half & half.