Hyatt Place San Antonio - Riverwalk

We started by getting to the hotel and the front desk told us there was a $17/day parking fee to park in their OPEN parking lot. This was not told to us when we ordered the room. $17 per day plus tax and we stayed for several days. This definitely would have changed our decision on where to stay. The second day, we came back to the room and they had not done maid service. We called the front desk and they said "didn't they tell you that you would not have maid service during your stay when you checked in?" Of course, the answer was no. They told me no such thing at check-in. Now they asked me if I would like them to come up and do the room, I said yes, and they again never showed up. The next day, I went down to the front desk to confirm someone would go straighten the room while we were out, at least to give us fresh towels, and they wrote my room number down on a list to be cleaned. We went into town again and came back late afternoon to the same dirty room. UNREAL!! The bathroom was so small that the door nearly hit the toilet as you went to shut it, You had to stand on the side of the toilet to shut the door. Wow!! I would not go back to this hotel again if they paid me!!

The air was off when we arrived and did not get comfortable until the middle of night. Smallest bathroom I have ever seen. You could barely get in and close the door.

Great service, Manager welcomed me as soon as I walked in. Got my room right away! Room was spacious and clean. Not to far from whatever you need. but away from the Main traffic. I loved the location. It was convenient to walk or drive wherever I needed to go. Will definitely be back

Great stay, no microwave. But overall a 9

This was our 2nd stay at this hotel, and it will be my go to anytime I go to San Antonio. Staff is very nice and helpful, and rooms are comfortable for a family. Location is great too.

Since it was our anniversary, we specifically booked a king bed. When we got there they didn’t have any available. We still got the river view we paid for, and were upgraded to a larger renovated room, given a free bottle of wine, and our parking was waived. I guess it all evened out, but I’m still a little irritated about the bed size! Great price and very comfy though.

Everything was perfect I can complain about anything!

It was another magical journey and cannot complain about the way i created a different environent for my OG stay.

Room was not up to par but customer service was friendly

Wonderful