Loews Vanderbilt Hotel - Nashville

I travel much for work, but have never had a stay at a Loew's branded hotel before. The service was excellent, despite a curveball. I had a 2 night stay booked for a room with a king size bed. Upon arrival, Marques told me they had made an error and the 1st night we'd have to stay in a hospitality room on a fold out couch. To make up for this issue; (i) he took care of the parking charges; (ii) he gave us drink vouchers for the bar (we never used unfortunately); (iii) he secured a 500 SF suite the following night and (iv) lastly he took care of the charges. I assume we'd still pay the previously agreed upon total with the first night being overpaid and the second night being underpaid. Instead, our bill showed only one charge and it was for the rate I had agreed to pay for each night when originally booked. I didn't like the error of course, but everything that could be done by Marques and the staff there was done and worked out just fine. Additionally, the facility was very organized, neat, clean and all staff members were friendly and polite. I'd recommend others give this hotel a chance, as I will certainly be willing to stay here again upon my next visit to Nashville.

This is a fantastic hotel in every way. It's just beautiful, clean, so very friendly, helpful, and lovely. We enjoyed everything about our stay.

I will definitely be back!!!!!!

Can't wait to stay again!!!

Hotel double billed both rooms