Comfort Hotel Bolivar - Roma

We were there for 5 nights. The first night we were assigned room 102, on the first floor. This room is not 4*. Noisy, and depressing. We asked to change rooms the next morning and were put in room 111, on the second floor. Much nicer and much quieter. The breakfasts are nice, as is the view from the top floor breakfast area. The help at the front desk was first class. The location is wonderful. Our mattress was a bit too firm. Probably varies, room to room.

Horrible experience. They did not have our rooms and tried to move us to a "sister" property that was not in the center of Rome. We refused and rebooked another hotel on Hotels.com. Hotel Bolivar assured us we would not be charged as it was their mistake. The second place was great but now we are trying to get our refund back from Hotels.com for Bolivar since Bolivar charged for the rooms. I've read a few times this happens so obviously Bolivar, being centrally located, overbooks on purpose then tries to relocate you to one of their less desirable properties hoping you won't complain.

Horrible experience!!! Arrived at hotel 7pm after an 8 hr drive to find out that they did not have our 4 rooms bc A/C was broken. They wanted to move us to another property that was not near center of Rome. We refused and rebooked on Hotels.com at another hotel which was great but this hotel still charged Hotels.com for our rooms and now Hotels.com isn't giving us a refund even though we rebooked on Hotels.com for another hotel on same days!!

This was my 4th stay at this hotel and it is just perfect for me. Close to everything that I enjoy in Rome. Walking distance from all except Vatican City, which is just a little too far for me to walk. It is located on a quiet street with a wonderful resturant just across from the hotel.

Pleasant stay. Ideal location for touring the city.