Family of 3. Tried to check in but front desk clerk was "out to lunch" so we had to wait for their lunch hour was finished before we could check in. Fortunately it was only about 15 minutes. Room was spartan, wifi didn't work and neither did the TV. Asked for another towel as there were only two in the apartment, towel never arrived. Asked for ice for some perishables, they charged us 50P then 150P for ice that they were going to throw out anyway. The staff at the ticket counter seemed confused, first certain rides were open, then closed, then, "maybe later". Rules kept on popping up depending on who we spoke to, we couldn't do the zip line with wet clothes, then sandals were prohibited, when we came back with dry clothes and shoes the rides were "closed". Wave pool never worked. Despite all this the 15 year old loved the rides that were open and the fantasy decorations and displays. This place has so much potential if only they trained their staff and considered customer service as the ice thing was irritating, they made us jump through hoops for a small amount of money and for ice they told us they were going to throw out anyway! I'd go again as the kids liked the park but wouldn't stay at the lodging.