Mercure Bristol Grand Hotel

The room was freezing as the main heating wasn’t working, and we had only a tiny plug in radiator which was not explained to us on arrival. The room was very dark with limited lighting, which wasn’t good when getting ready to attend a wedding. I shivered all night and paying over £400 for two nights I’d expect the basics of a adequately heated room. I wouldn’t stay again and I would t recommend to anyone. I think in total we had over 10 rooms booked and the majority were inadequate for the price paid.

My only disappointment was that I had requested an upgrade before my stay. I had an email confirming that was possible but on check in was told that it wasn't then possible. I had an early 7am appointment the next morning and requested the upgrade to facilitate the fridge for my yogurt so I could eat before leaving tbe hotel ( breakfast didn't open until 7am at the hotel). Therefore I had to leave my yogurt in the bathroom sink full of cold water. It was far from ideal when I had paid over £350 for a 2 night stay!

Cancelled booking when we arrived