DoubleTree by Hilton New York City - Chelsea - New York

Recently stayed at the Double Tree-Chelsea for a girls weekend in NYC. Location was fantastic, close to 34th Avenue shopping and many subway stations providing quick access to the rest of Manhattan. Far enough off of the main streets that there was no traffic noise at night.

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My stay was outstanding. Very nice hotel.

Location was good. All personnel were polite. Concierge was helpful. We enjoyed our stay.

I had a quick business trip and loved the convenience of walking off the train, and being only steps to the hotel. This area of Chelsea is great, and always my neighborhood of choice. Its proximity to restaurants, the train and the subway, is really great. The hotel is small and comfortable -- perfect for a quick business trip. My room was relatively […] small, but nicely appointed and clean. Devamı

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The DoubleTree Chelsea has a good location just a few blocks from Penn Station and Times Square. For some, the neighborhood may seem a bit unkempt around the edges, but it feels very New York, so I Iiked it. The rooms were comfortable, with the standard NYC size. After a jaunt up to New England, I returned to New York and stayed at the DoubleTree Metropolitan […] on Lexington. Wow. If I had a choice and that night's rate were similar, the latter's renovation blows Chelsea away. Devamı

Being from Colorado, after I got over the sticker shock of New York City hotel prices, I realized I found a fairly good deal at this hotel. Good location within walking distance of many of the typical sights. Exceptionally friendly staff from the front desk to the concierge, restaurant and housekeepers. Very clean, but some of the smallest rooms I've […] encountered in 30+ years of business travel, but I like a King bed in the room. No problems other than that pesky TV remote that would not advance any channels even after I reported it. I would come back given I wanted to stay in the Chelsea area. Devamı

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The hotel is like 3 minutes walk to megabus arrival stop, 10 minutes walk to dozens of Korean restaurants (at Korean town, I think), 10 minutes walk to Empire state building, one subway stop away from Times Square. Location is really convenient. Staff is helpful and friendly. But I was told in the morning I would get a room with two queen beds while […] in the evening I only got two double beds. Room is compact but clean and functional. Devamı

Had a great time. Could walk to several attractions;Time Square, Rockefeller Center, Theater District, NY City Library, Empire State Building.Business Centre in Hotel most helpful, could look up restaurants and additional attractions. Staff and Concierge very helpfull and friendly.Room was very clean and comfortable. Would stay there again.

We had a 3 block walk to see Bruce Spingsteen at the Garden . Thank you!

Small lobby and elevators were a bit slow one day. But all the staff is super helpful, rooms are great and food is good value for hotel rates.

Excellent hotel and staff.

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The hotel was in a great location; the room was fine. However, there were a number of "pending" charges that appeared on my credit card the day I checked out. They actually charge your credit card for incidentals - this shows up as a pending charge of $50 and doesn't disappear for 3-5 days. There also seemed to be double bar bills, although these, too, […] disappeared. I don't know whether it was because I called twice to question the charges or because that's the way they do things... Devamı

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There are no complaints I can make about this hotel, but I wouldn't necessarily recommend it. It was clean and quiet enough. There are much cooler hotels with more character around.

Everything about this hotel is quality: the service, the rooms, the hotel, the restaurant. The cookies upon arrival are so welcoming and absolutely delicious! The room service was very reasonably priced and, once again, the service was excellent. I felt so cozy and comfortable, so well taken care of. The location is also very convenient. I walked to […] and from Penn Station, Union Square, and numerous excellent restaurants and shops. Devamı

The rooms at this hotel were quite small, but I guess thats pretty normal for NY. On the bright side, the beds were super comfortable,the rooms were very clean, and the staff was friendly and accommodating,

Awesome hotel for the price

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Nice hotel, great location, near 123 train at 28th and 7th.

I was misinformed about the location and surroundings of the hotel.

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Rooms are tiny, no refrigerator,and king size bed wasn't real king size(

I booked the Doubletree Hilton in Chelsea for a mother and daughter trip based not only on the great deal I got but also on the superb reviews. Almost every review raved about the fantastic customer service of the front desk staff. Unfortunately, this was not my experience (though it primarily came from one particular front desk individual). For 2 days […] of our visit we could not get our tv to work. This wasn't much of an issue as we were out of our room for most of the time but it is nice to see the morning news while getting ready or to watch a bit of tv before going to sleep. At the end of our second day (11pm) I asked the man at the front desk how the tv works. He gave me some remote instructions and we happily went up to our room. I tried what he told me many times and nothing happened. I then called the desk, the same man answered, and I informed him the remote did not work. He told me someone would be up to look at it. 35 minutes later, and desperately wanting to go to bed, no one had appeared so I rang the desk again. This time a different front desk person answered and he had to check with the other man I had originally spoken to. He found out that the maintenance man had been sent out on a errand and should be back in about 10 minutes. Well, another 30 minutes went by and as I was just about to phone them and tell them to forget it, when a very apologetic front desk man (now on shift and not the original character) knocked on our door and had to move furniture around to discover the hidden cords had unplugged thus resulting in our inability to turn on the tv. Our second experience with the same front desk man happened on our fourth day. We had returned, very tired, from many hours out touring only to discover our door keys did not work anymore. We went to the front desk and told him our room keys were not working. Rather than simply resetting the keys and maybe sending a maintenance man up with us, he proceeded to imply it was our fault the keys didn't work Devamı

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Great location. Problems with: no blanket/comforter on one bed; damp spot on carpet (due to bathroom leak?); tub drain did not work; room was not cleaned, except for emptying trash. Housekeeping responded quickly to our issues.

Everything about our stay was positive, especially the staff!! Everyone, not just the front desk people, were friendly and helpful. We will definitely try to stay here in the future.

Great location and fantastic staff but small rooms. Still, a decent value for NYC on a budget. Breakfast is WAY overpriced-- bring granola bars or visit a cafe instead.

Free internet in the business centre, clean, great rooms. Needs more elevators. 22 floors and only two lifts was a bit of a pain. Central location. We walked everywhere in Manhattan. Close to subway. Two cool deli's on opposite corners. Penn Station (Madison Square Garden) is only one block away

What great value! Considering it's a NY City hotel, the room was a reasonable size and very nicely furnished. The best thing, though, was the staff. Friendly, helpful and could not do enough to make our stay enjoyable. We asked for more coffee and milk for the room, they gave us lots of extras, as well as more of their great Choc Chip cookies. From […] the concierge to the front desk staff to the porter, everybody was great. It is only a short walk away from the 28th Street station for the 1 train . Devamı

Bad service (front desk staff with an attitude an inability to provide basic service). 45 minutes average waiting time for elevators (well, at least it felt like it....), unreliable house keeping, went two days without the room beling cleaned. Will stay somewhere else next time....

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Don't go there. it takes half a day to get an elevator, service is sloppy and the front desk staff always ready to start a quarrel if you have a complaint.

One simple piece of advice: Don't go there. In all my years of travel all over the world I've never come across a more incompetent hotel staff, adding total lack of interest to arrogance and incompetence.

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Stayed for 4 nights and loved it. Great street, not too noisy, cozy rooms and pleasant staff. Would totally go back!

There were only 2 towels for two people, and even after requesting there be 4 towels it still had to be a daily contact to get the towels. Room was not always cleaned had to contact staff to have it cleaned on more than one occasion. No doorman to help assist with hailing cabs. I have stayed in other double trees and have had great service, but the […] service here was less than optimal. Devamı

We have stayed in New York numerous times, but have never stayed at The Doubletree before or in Chelsea. We found this hotel to be great. It is only a five minute walk to NY Penn Station, which is good if you have just got off the NJ Transit from the Airport. We booked an Empire State View room (for an additional charge) which was on the 23rd floor, […] but it worth the extra charge.The room had a great view of the Empire State Building, and of a night it looked great all lit up. The room was on the small side, but all New York hotel rooms are! The room was really clean with everything you would need - the Crabtree & Evelyn toiletries were a nice touch. The staff were really accommodating and very helpful. There is a subway sandwich shop on the same road as the hotel which is a two minute walk away, and a McDonalds on the corner of the next block. We found the hotel to be in a great location for us, it is near to Macy's and the Empire State Building. We would book this hotel again, it was great. Devamı

the street is not so nice but convenient to subway , Penn station uptown and downtown. the staff was exceptional. I will come again.

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From the charm and warm greeting by the Front Desk to entrance to the room, I knew I would be very comfortable at the hotel. Also, the surrounding restaurants were convenient and fun. The staff at this hotel was top notch and very attentive. The Doubletree surpassed expectations and I wouldn't hesitate to stay there again. As I live in the California […] wine country where service is a high priority, Doubletree raised the bar. Thanks so much! jk Devamı

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