Custom Hotel Los Angeles Airport - a Joie de Vivre Hotel - Los Angeles

comfortable, convenient, relaxing, freindly staff

It was definitely convinent to the places we wanted to visit. The staff was friendly and informative about what their hotel offers. They have their own restaurant and happy hour.

better than your avg airport hotel. trendy, walkable neighberhood w/ some dining options. good stay

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Pretty clean, nice people, very accommodating. would recommend this to all of my friends.

Great location. Awesome service. Seemed to be eco-friendly. Definitely recommend.

I would love to stay here again and reccommend to anyone who is a dog owner. They are super pet friendly and don't charge an extra fee which you can't find anywhere else in town! (they even handed out a doggie care package at check in!)

We stayed one night at this hotel. It was close to the airport and a great jaoanese restaurant. The service was OK but you had to pay extra for everything which we didn't like. The rooms were not what we expected for the cost and rating. Very low ikea style beds, no carpet but that industiral turf (maybe because pets welcome?), air conditioning didn't […] work and screeched all night and we were all boiling the next morning. Staff and service were pretty good and the outside pool area was actually lovely so we hung out there for the night - very cozy and nice decor out there. A dark grey adn red theme - quite dark....trying to be hip European but not quite making it. Not really our style. Devamı

It's very convenient location from LAX. but very quiet location. Hotel is very clean and comfortable. There is RALPH next to the Hotel., very convenient !!

Had such a great time, they were very pet friendly and there was no pet deposit. The restaurant bar was awesome great happy hour specials and really good food. Will stay again

I really liked the service and the cleanliness of the hotel. It looked very post modern although it was an old structure. Revamped and stylish.

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Love staying here.

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The staff were great and we got early entry to our room after a long flight. The hotel appearance is very gloomy and the room although clean was tired. Furniture was worn and elevator scratched. I would give this hotel 2 stars. We did not try out the gym or other feature which might have given a better rating. It was necessary to call the hotel to […] arrange pick up at the airport. We gor the same opinion from another guest. However we did get a good price on the room and perhaps the saying that you get what you pay for was correct in this case. Devamı

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Nice hotel-great staff-great value-good location to airport but has a boutique feel. Bathroom floors need work but overall would stay again and recommend.

my pros and cons of this Hotel > I love how it is close to everything like groceries store, coffee shop, bar, restaurants and safe. customer service was great can't complain. Although i found it surprisingly there's no parking lot beside valet parking which we had to pay every night. Breakfast only comes as buffet but who has such an appetite? So we […] eat out didn't try any of the Hotel food had to offer. Devamı

While you can tell the building is old and could using some refurbishing - they have done a wonderful job of working with what they have - for lack of better words. The way they have decorated the hotel is really neat and a nice change from the typical ugly patterns you see in a majority of hotels. I love the modern/club feel. And the service is A+. […] I wish we had a reason to stay in the area again soon because I really like the hotel and would definitely stay there again. Oh and on top of this - the rates were sooo cheap compared to the hotels in the area! Devamı

This was a great place to stay, great staff, convenient location. There is a Coffee Bean downstairs, a great pizza place & an amazing Mexican restaurant up the block. As well, good happy hour at the hotel. The only thing that definitely needs to change is the blinds. The room allowed far too much light in & we were unable to sleep in. Bring a sleep […] mask Devamı

Room was clean, comfy really enjoyed our stay.

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Great Staff, every thing is simple. no dog deposit and they give toys and treats for your pouch each time you walk by the front desk.

As any Boutique Hotels, Custom Hotel is no different. Clean lines, contemporary, with just enough amenities to accommodate a customer. The hotel suited my needs for the one night stay for a great rate. The complimentary airport service was prompt and the staff were polite and diligent. The check-in was swift and the Food and Bar had excellent menu. […] Free wifi! Printed my boarding pass for free. The bedroom was a tad dark due to the gray paint at the entrance. But the bed and linens were very clean and comfortable and the bathroom clean. It was quiet which was wonderful after 12 hour flight from overseas. If you are looking for grandeur, well look somewhere else. Custom Hotel is for simple comfort. Devamı

Stayed here years ago. What a great improvement. I stayed on the third floor facing Lincoln blvd. I recommend a higher floor for a view. Loved the flat screen, ac. was great. Low floor king bed was perfect! Looking for a reason to go back.

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The service was excellent and friendly. However, the rooms left much to be desired. The beds were low to the ground, the bedding was lumpy looking (was that on purpose? is that new hotel fashion?), the room seemed small, didn't have any chairs or tables. Nothing to watch on tv but the menu for pay only tv. The bathroom was small, one sink, no where […] to put your stuff. But it was clean and price was good. So I guess it depends on what you want. But if you're looking for comfort and luxury this is not the hotel for you. The breakfast buffet was mediocre at best. Devamı

We found Santiago to be a very walkable. The hotel was ~10 minutes walking to the plaza de armas, but also centrally located to a couple other neighborhoods and sights. It was clean, nicely decorated, and the staff was EXTREMELY FRIENDLY AND HELPFUL. All english speaking as well if that is a requirement. There was a very cute breakfast offered with […] our stay, and the breakfast host was also exceptionally friendly, and made an excellent cup of coffee. Devamı

Sweet sleek impressive design, loved it

We stayed at the custom hotel for one night. Our room and service was okay but somebody broke into our car. The car was parked on the street per the front counter. We didn't want to pay the $20 for valet parking. Long story short, crooks shattered the passenger side window and leaving a big dent on the door frame. They also took our iPod which I purchased […] for my wife for Christmas gift along with the iPod and GPS chargers. I think the hotel should monitor the block since most of the visitors park on the street. Security guards or cameras should help prevent this problem. I don't think I will stay at this hotel again because of this incident. Devamı

Nice, trendy-ish hotel. Comfy beds. No desk in the room. Nice, big, wall-mounted LCD TVs with plenty of channels. Bathroom products were nice (a combination of every trendy scent and ingredient out there -- eg yuzu lemongrass soap, bergamot bamboo shampoo, etc). Restaurant staff were all very nice and conversational without being intrusive. Complimentary […] LAX shuttle zips you to the terminals in less than 5 minutes. There's a Coffee Bean and a bowling alley that are mere steps away. How can you beat that? Devamı

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Nice staff nice atmosphere

This hotel has a 3.5 stars rating, I have no ideas where it is from. From the condition I have seen, 2 star is the most. Over night valet parking is $20, the rooms are old and basic.

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CustomHOtel was located in the most convenient area where we could get to anywhere we want. Few things to complain - no coffee maker, no fridge and no cups. Few basic things were missing. Wish they would complete the room with few of those basic hotel necessities. Overall loved the room, especially the ipod dock :) Will def. recommend to my friends

I love this hotel. Even though we were right next to the airport, you couldn't hear the planes. It's modern and stylish; the pool is heated and has a great lounge area poolside. The customer service was friendly, helpful, and fast. If I go to LA again, this will definitely the hotel where I stay. The only thing I didn't care for was the limited breakfast […] buffet. Devamı

Quality - Good, new and clean looking hotel near San Francisco Airport. I was pleasantly surprised by the quality of the room.

The people at the front counter were so helpful and nice! Every employee I encountered was courteous, greeted me, and had a smile on their face. I believe the attitude of the workers can tell you a lot about how much pride the workers have in their hotel and consequently how well a hotel is maintained. I thought it was strange that the hotel had a […] restaurant attached to it but did not offer room service. This seems like a management oversight; it doesn't seem like it should be so difficult to have some of the valet drivers cross-trained to deliver food and offer customers the additional service. The hotel is best situated if you're going to Loyola Marymount University. It's further from the airport than much of its competition and there isn't much else around there that I know of. Location is kind of hit or miss. The walls drove me crazy! The decor tried to be minimal, modern, chic and for the most part I thought it went along well. The curtains for walls, however, is one of the worst ideas ever concocted. Large curtains (for lack of a better word, I want to refrain from calling them draperies which is too nice of a word) should not cover walls (in my opinion) because: 1) They are creepy and look like they're concealing something; 2) They make the room feel claustrophobic and a little bit like an insane asylum from some second-rate movie; and 3) They serve absolutely no purpose. I understand that decor doesn't always have to be functional, but these wall-covering curtains are so shamelessly pretentious. So to recap: I don't like the wall coverings. The people are friendly. There's a restaurant, but no room service. I alluded to mandatory valet parking. Location was great for me, but may not be if you're not heading to LMU. Hotel was clean enough. Devamı

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Dark room. Could not see closet to hang anything. Platform bed which means a few inches off the floor and very difficult to get up and down from. Spartan furnishings...one small plastic chair. no where comfortable to sit and read with decent light Weird flashing lights around window that were impossible to ignore. No tea or coffee in room. Restaurant […] was closed. Shuttle to airport late. Hot and cold water taps reversed. Had to walk next door to open wine and got some attitude. This is just an old building that someone has redone with a limited budget it seems. If you want a weird room with an uncomfortable bed this is perfect. Devamı

I was pleasantly surprised by the Custom Hotel. I was in LA for business and stayed at the Custom Hotel near LAX. My room was clean and comfortable and my bathroom was large and well equipped. I will definitely stay at the Custom again!

Great value!! Great location.

Great location. Clean hotel. Staff was excellent. g

We were on a layover so it was a short stay and there had been a power outage so the restaurant was closed, but we liked the friendliness and helpfull attitude of the staff very much. Bed was extremely comfortable, but no choice of pillows, and the two we had were hard as foam can be. That funny light stick in the window drove us nuts until we figured […] out how to turn it off. Since then I spoke with a friendnwhonhad stayed there on LA business and had a similar experience with that light. The water was hot and strong until we tried to use the shower and the diverter didnt work properly so the shower had very little water coming out and it was difficult to wash my long hair. Suggest bigger, better towels, some washcloths and bar of soap in the bath. We will certainly give it another try when stoping over in LA next time. And the Latte in the morning at the bar downstairs was excellent! Devamı

Loved our brief stay here! We were only in LA for a layover and chose the Custom Hotel because of its uniqueness. This charming hotel wowed us with fabulous service and we felt really welcome with our dogs--not always the case at other pet-friendly hotels we have stayed at. There was even a large park across the street for exercising our furry friends. […] We really enjoyed the ambience and the little touches that make this hotel unique--from the outdoor pool area and fab restaurant right down to the eco-friendly toiletries. We would definitely recommend this hotel to anyone looking to stay at any hotel that isn't a Hilton or a Holiday Inn! Ooh--and did I mention the free wifi?! Devamı

I have absolutely no complaints at all. By far one of my favorite places to stay ever. An incredibly wonderful hotel. I would recommend it in a heart beat. All employees: front desk, maintenance, housekeeping, valet ... were amazing!!! Thank you for making my stay perfect!

Everything about Custom Hotel makes me happy. I love that they are pet friendly, I love the adjacent restaurant, I love the style of the place. There is a Ralphs nearby and plenty of other food choices in the surrounding area. I have stayed here more than once and I would totally recommend it.