Hilton Chicago/Oak Lawn - Oak Lawn

We chose this hotel for the shuttle service to the airport. We were told --no service at the time we needed it. Ad we read-stated " free shuttle service to Midway" . We were told we had to pay a cab $15.00 to get us there on time for the flight--not happy. Desk clerk was very nice and after calm discussion offered and did pay the cab fare.--THANK YOU. […] About 8:30pm we went to the lounge for food..We were stressed about our trip to start like this , then we were kept waiting over 50 minutes for sandwiches ! Yes, the food was good but the service was lousy !! Sorry , I will plan better if I fly out of Midway ever again. Devamı

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My girl friend called the hotel on1/19/12 and left a message for the manager to call her back she didn't. so i called and left her 2 messages she never got back to me. then at 4:30 i called her back and when i talked to her she was very unpleasant to talk to she even raised her voice to me. when i arrived to the hotel i left her another note to call […] me... she didn't. then when i was taking a shower i noticed mold growing on the ceiling in the bathroom of room 216 i called the front desk and they moved us to a different room. i took pics of the mold my girl friend had to go to the doctor for chest pain and a painful cough since then but the doctor couldn't prove the pain was from the mold before i left the hotel i filled out a comment card and at the bottom of the card i wrote for the manager to call me she didn't then when i talked to precious from Texas she said the hotel should call me back still no phone call why does the hotel even have telephones they don't use them i want a phone call back from somebody Devamı

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Easy access to the airport for the price

Because only requesting it once will not get you it!!!

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Overall the stay was nice, but I really didn't like the fact that I was in a handicap room. But the room itself was nice.

first off when we arrive i ask where was the indoor pool,they said we don t have indoor pool only outdoor.so i told them it was on the website indoor and outdoor my kids were sad.then we went to our room we saw the bed look broken so i told them about it they chang us to another room.i was upset about this hotel my kids was upset about no indoor pool […] this was a inconveniece. Devamı

Hotel overall was good, but we did get a smoking room and requested not to have one.

This hotel was a good value for us as we were near family.

The Staff had great recommendations for food options. The hotels food was great bar prices were were a little high but service was great.

Very nice place to stay!

the beds was not comfortable. ac was in bad condition. there was not a refrigrator.

I was on a high floor so the view was very nice. There was however mold in the shower. And the shower was small.

Since I booked through hotels.com which apparently did not confirm my non-smoking room, I was stuck with a smoking room with no other rooms available in the hotel. In the first room I found what appeared to be red make-up stains on the sheets on one of the beds and multiple cigarette burns on the other bed. I was switched to another room(still smoking […] as that was all that was available) and this room was barely cleaner- I had also wanted to take the shuttle to the Orange Line and it was 'broken', so the hotel paid for a cab to take me. When I was ready to be picked up, I called the hotel and was told the shuttle would be able to pick me up in thirty minutes- The shuttle did not show up until an hour and 15 minutes later, leaving me standing at the Orange Line station- The staff tried but the hotel was a bad experience. Well below what I thought of as Hilton standards and I wouldn't want to stay there again. Devamı

Excellent Hotel for the price and location!!! Even had karaoke going on in the restaurant area on a Friday night! Would definitely recommend this hotel!

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The bathroom does not have ventilation for the steam to escape, making it a virtual souna when you take a shower. In addition, there is mold present on the bathroom ceiling. The parking lot is always packed due to all the events they host there. First hotel I have stayed where there is no ice machine. I walked around my floor holding onto the bucket […] but I just could not find the ice machine. Some dumb kid was playing with the elevator, pressing all of the floors. The same kid also took our do not disturb sign right off our door handle. I would have paid more if I had known about all that. Do yourself a favor and stay elsewhere. Devamı

Very nice hotel. Clean, updated rooms. The surrounding area is good, but very congested. On a positive note, the hotel is very close to restaurants, Walgreens, etc. Our only complaint is that the room smelled very smoky. (This is probably our own fault since I'll bet they offer non-smoking rooms.) However, we arrived before check-in time and were […] just pleased they had any room available they we're willing to let us have early: for us it was a minor impleasantry. Overall, very nice hotel to stay at. Just keep in mind if you are sensitive to cigarette smoke, I would definitely recommend requesting a non-smoking room at time of booking or check in. Devamı

The hotel was in decent condition and the location was centrally located and in a decent area with lots of stores etc. The down was I booked online and paid in full for a king non-smoking early checkin. EARLY check in. I even called to make sure the hotel knew I was checking in early. Did I say early? BUT when I arrived ...early they said the hotel […] was booked and I could not check in early. They really did not care so much either basically like the hotel is full that is it. So I went to the resturant and they didn't seem prepared for customers so much. The food was ok but the service not so much. I did mention this and the manager did give 2 vouchers for breakfast buffet and that was very nice. Everything is inside the hotel as far as dining access to internet pool gym and so on. The room I ended up was for handicapp no bath tub but the handicapp setup shower... Anyway compared to the hotel I stayed in the day after this was just fine! Devamı

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I came to Chicago from Texas to go to a funeral. After a grueling 17 hour drive, I arrived at the OakLawn Hilton at 8:30 in the morning. After explaining my predicament, (I needed a room for m y wife and I to dress and prepare for a 10:00AM funeral), the desk attendant was able to locate a room and check me in. The room was great, the hotel wqas quiet […] and clean, the neighborhood had plenty of facilities for entertainment. I would recommend this hotel to anyone, it is worthy of the designation, "The Hilton Experience". Devamı

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This was a good value for money although its 10-15 min south of MDW which is problem if you plan to hang out late in the Chicago area

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We booked this hotel on our way up to see a sporting event. I chose the Hilton and payed the extra money to stay in a Hilton because of the name. When my wife went to check in they could not find our reservation. after nearly 20 minuted passed another employee came in and found it in a matter of seconds. Once in ther room, the shower didnt work. The […] maintenance guy came in a nd did a quick "fix" and then showed my wife how to work around it. After taking a shower we went to swim, that is when we found out that the pool had been closed which was a major factor in choosing a hotel. After getting back to the room we found that the remote control on the TV didnt work. We called guest services and they quickly brought us up another remote. That remote didnt work either, we finally determined it was the tv because it would shut off, change channels and change volume without anyone touching the remote. It wouldnt even stay on a channel for more than five minutes. We called down to guest services again where we were on hold for over ten minutes and finally just hung up. The next morning we woke up to find that the shower wasnt working again. We didnt even bother to try and call guest services again. Before leaving we decided to go to thier breakfast buffet. The presentation was nice but the food was very old and hard. Ordering an onellete took over twenty minutes and throughout the entire time noone ever filled our water glasses, took our dirty plates or checked on us. I spoke with the manager of the restaurant and she was very accomodating and apologized. She even offered to make sandwiches for the kidsd on the ride home. However, as I left one of the waitresses made a snide comment about not leaving a tip? As I checked out of the hotel the lady asked me how my stay was and I told her the truth. She asked for my number and asked if she could have the manager call me. The manager called me that day and asked me "what I wanted". I explained to her that her staff offered to h Devamı

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I reserved three two bed standard room for me and my friends as we were travelling with families and there are 4 people in each family. When we went to the front desk the lady said that she can only give king bed rooms as they are overbooked. They were not apologetics at allege was saying that this is what I have if you do not like I can put you in […] one of our sister properties like one of the lower end hotels. We did not like the attitude of the front desk folks, when we asked for a manager they said that he was not available but after much debate they found two rooms with double beds. So they had rooms available but refused to give to us..was not a pleasant experience ...the hotel is good but the service is bad. Devamı

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It was my brothers wedding and due to the distance of the banquet hall we decided to rent a room nearby. For being labor day weekend it was surprisingly very quiet. The wedding ended @ 2 am so we were very exhausted and just feel asleep as soon as we got back to the rooms. Very nice there was a late checkout @ noon. Only downside was they could not […] give us 2 rooms next to each other but due to the holiday it was expected. Overall the rooms where nice and clean, beds comfortable surprisingly n clean sheets. If I am so far south from the city will definitely consider the Hilton again. Devamı

I was pleasantly surprised to find out that the room was larger than expected - we stayed in a double on the first floor. The condition of the room was good and having the a/c in the room was nice.

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My stay at this hotel was perfect. The hotel was clean, the staff was professional, the restaurant had very good food and the accommodations through out the hotel was top of the line.

Pool was excellent. Would not recommend kids. Pool should have an adult area with a spa.

It was a very quiet hotel. Everything was clean and nice. Staff was helpful. Pool room was very hot, but it was 95 degrees out.

Okay, so I got a rate which is normally low for a Hilton for a single room, so what should you expect with that kind of rate. However, it's a Hilton and it should have some level of maintaining its namesake. The issues: -Terrible food at the bar. Don't go in there past 10 pm or you will get the food that has been sitting there all day. -One elevator […] worked. We were there for 5 days and NO ONE seemed to be in a rush to get the 2nd elevator fixed. Had to wait up to 5 min for the one elevator. Terrible! -The maid service left my door open!!! When I got in from a long day out in the field for my business, the door was cracked open. Let me tell you, not a pleasant thing at all to see at 9pm. -Management downplayed the situation about the door being unlocked!!! Not smart! They acted as if "What's the big deal!" Overall, it wasn't a horrific experience as I'm pretty malleable. BUT, this hotel needs an injection of revitalization. It just feels as if it's neglected by the Hilton conglomerate. Devamı

nice hotel. room smelled like smoke. also the airport shuttle didnt start running until 730am. if you have an early departure. dont stay here

We were very concerned about our children falling on the pool deck because the tile was very slick when wet. Also, the water was very cold! The only other complaint we had was that the second elevator was not running, and according to another patron, had not been running for some time. This made transportation of people & luggage on a busy Fri. night […] very slow and awkward. Otherwise we enjoyed our stay. Devamı

Friendly staff and quick service.Worth every cent.

My stay was good at this hotel. The only problem was that they had only one elevator working other than the employee service elevator. So trying to get the elevator on Sunday to checkout was a long wait. But the staff were wonderful, polite, professional and extremely helpful.

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I had a three nights very satisfactory stay at this hotel. I liked its close proximity to the businesses I visited. Did not like its slow cranky elevator.

Time away from home is always hard but this relaxing stay was easy and comfortable.

I stayed here to be close to a seminar on East 93rd. It was a quck ride up to get where I needed. Lots of eating places around the hotel. The hotel was clean. The walls were thin between rooms but as long as you have the AC/heater on it's not bad.