The GEM Hotel - SoHo, an Ascend Collection hotel - New York

This is a great little hotel in a very trendy part of Manhattan. The room was a bit small but that was OK because I was only planning to sleep there. The room and hotel were very clean, modern and well maintained and the staff were very helpful and friendly. The Subway is 1 block away so there are no problems getting to all the major locations. The […] hotel is surrounded by great restaurants of all cuisines and prices. This hotel is highly recommended. It could get a little noisy at night with sirens etc, but hey, this is New York! Devamı

The only complaint that I had about my stay was that I was initially charged for using the safe when I didn't. I noticed the charge on my debit card and called to request that it be refunded and it was. Otherwise, I was very satisfied. I was visiting NYU Law for an admitted students weekend, so the location was pretty convenient. I read reviews before […] going and saw that people who stayed on the second floor or higher had a more positive experience, so I called the day of and requested to be assigned a room on a higher floor, and the staff was very cooperative. I had also initially booked a two bed room because it was cheaper online, and when the front desk staff realized that I was there alone they moved me to a queen bed room for no charge. The rooms were small and there was some street noise, but I don't know what else people expect in the East Village. If you want a big, quiet room you probably shouldn't be staying in New York in the first place. Overall, I had a very pleasant stay. Devamı

Okay, the only reason I didn't give the GEM a higher rating in some of these departments is because 5 was all I could give it. I'm a former NYC native and I was looking for a remotely affordable place to stay that was very close to two specific places in NYC and Brooklyn, that was clean and nice, and also in a neighborhood where we could hang out if […] we wanted to. Finding this hotel online was a freakin' LOTTERY win. The price for the 2 days was less than most comparable hotels in the area, and the area itself should get a 10 out of 5. Right on the north side of SoHo/Nolita, just on the south edge of the East Village, steps to the subway, right by the Williamsburg Bridge (for cabbing it to Brooklyn), I mean that ALONE makes it worth it. But then you add that the room, though tiny, was comfortable and clean, everything worked and it was quiet, and THEN add that the staff were tremendously helpful and friendly, and I say staying here is a no brainer. If I ever have to be down in that 'hood again, I'm definitely looking up these guys for a place to stay. With the discount that Hotels.com gave us, it was well worth it (although for the price the hotel itself quoted us when we had to extend our stay, I don't think I'd have stayed...just to be totally honest.) Devamı

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Hotel was clean and in a great location. Decor is fun and funky. I would stay there again.

Great hotel - rooms are a bit small, and I would recommend making a special request not to be on the ground level. But the location is great and the staff are super helpful. Would recommend/stay again!

YOU WILL NOT SLEEP WELL HERE. Super super tiny rooms with tiny beds (double). VERY loud rooms - worst nights sleep I have ever had in a hotel. Great location but might be the loudest and least sound proof hotel in the region. Also, if you stay a few days in a room every morning housekeeping will knock on your door and wake you up. And to top it off […] - when I checked in I was given a key and walked into someone else's room while they were there - error with front desk staff. Devamı

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This hotel was located so conveniently for my recent business trip to SoHo. There is a huge Whole Foods Market one block away. The Hotel staff was professional and helpful with directions and ideas for restaurants, entertainment, etc. The rooms are very small, but clean and well maintained. Overall, a great stay for a very affordable price!

Clean room with basic amenities. The service desk was very helpful and responsive. We stayed on the 2nd floor. There was some traffic noise, but not more than expected. The location was great- 1/2 mile to NYU and close to subway.

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Reasonable price, good location, and welcoming service. Yes, the rooms are small but they include everything you need. And there is a parking garage one block away. The overnight parking cost of $30 is the cheapest in the city.

Great location for Lower East Side. Don't go there looking for a place to relax after a long day of touring though...

the hotel staff was very friendly and helpfull ,the room was very clean and for the area was quite roomy ,parking was actually easy compared to the rest of the city. we would stay there again ,

Originally given a room in the basement which my girlfriend did not like. Requested a room change and staff was very accomodating. Small rooms but clean and up to date. Only stayed for one night so wasn't a problem. Only complaint was the noise. Even though we were on the fourth floor, it sounded as if the window was open. Every traffic noise was  […] audible. Devamı

They didn't clean our room and we were blasted awake in the middle of the night by a fire alarm in the room next door (which somehow took the management half an hour to resolve). The room is unsurprisingly tiny, which is perfectly acceptable for what you're paying, but the problem is the degenerate service. If you need a place to crash for a night or […] two on business, this should probably be ok. But if you're planning even the most minimally special occasion, keep looking. Devamı

This hotel stinks....no window...put in the basement room...once booked ....if you do not like the room....tough....the hotel and hotels.com are no help what so ever. thanks for nothing....patronage to hotels.com means nothing...good thing there is plenty of competition to go to.

I'm a very picky sleeper. Need a comfortable bed and quiet! This was it. Staff was very helpful and friendly. Wish I'd had time to do their ipod walking tour. We'll be back. . . . soon I hope. Parking was a few blocks away but it did exist.

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A staff that makes u believe they'd Take a bullet for u. whole foods next store. A sparklingly clean room. 20 min Walk to courthouse. Great, reasonably priced restaurants of any cuisine. Vibrancy of nyu nearby. For this price!!! Come on!!! R u kidding?

The Gem is nicely located close to the lower east side, soho, bleeker St , Chinatown & little Italy. The hotel is clean and comfortable. The staff is friendly and helpful.

Four walls, a bed and a bathroom that were all clean and well maintained. The front desk staff was very friendly and extremely helpful in terms of the surrounding area i.e. how to navigate, where to go...etc. In this part of town there is FAR too much going on to be spending ample amount of time in your room anyhow. If I had to note anything negative […] it's that the hot water in the shower reaches dangerous temperatures without being cranked up. Other than that, for this price and location you can't really go wrong. Devamı

The first thing to note about the GEM hotel is the amazing staff. They were so nice and helpful! Great recommendations for the neighborhood, very accomodating about check out time, and just overall awesome. Second unbeatable plus: location. A heads up: I don't recommend the Lower East Side as a starting point for a family vacation in New York. It's […] a young, loud, busy place with great bars, restaurants, and clubs right around teh corner. If you come to relax after touring the City all day, you might not find the tranquility you yearn for. But if you are looking to be in one of the best party areas in the City, you're in the right place. Devamı

room was clean, comfortable and perfect for a quick stop before heading to the airport the next day. Room was small but still fit 2 adults and 2 children just fine. The staff was very pleasant and helpful. I would stay here again for a one or two night stay.

Ive stayed at this hotel before and it was fine, but this time they have me a room in the basement and i felt like I was sleeping in a submarine. The single window was maybe 16" tall, most of which was filled with a heating/air cond unit. The curtains were jammed shut. On top of that, I couldn't sleep because of all of the neighborhood noise that easily […] filtered into that basement unit until 3am! Then, because there was construction by my window, I was awoken at 7am to jack hammering. Miserable. Devamı

Rooms are tiny with no bathrobes Anthony is the 4 stars at this property Beds are comfy but too small Location is great

Very good value forNYC.Friendly staff,clean and safe.Just the very basics but met or exceeded our expectations.

excellent stay and employees were perfect. couldn't ask for anyone better.

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Very small rooms (as most NYC hotel rooms). However, the service was beyond great. Jose at the front desk was especially kind. They really know how to treat guests!

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loved it front deck people were so nice and helpful

My husband and I loved this hotel--right next to a little park in Soho, great shopping and restaurants nearby, subway close, clean, well kept, but really noisy. We were on the first floor right across from the elevators, and heard everyone coming and going whenever. Also, maid service took the dirty towels but never gave us replacements. At the end […] of the three night stay we were down to just our two bath towels. We wouldn't catch it til we were ready for bed. Still, we would stay at this hotel again because it was very clean and close to where we want to be. Devamı

Despite the "deminutive" room (remember it is a boutique hotel), the decor was hip and it was very clean. There is street noise, so bring ear plugs if you are sensitive or try to request a room in the back of the hotel. I liked the location--easy to catch taxis, good restaurants and shops. The employees were very friendly.

Clean rooms, friendly and trendy staff, superb location plus the fact that we scored a sweet deal at hotel.com makes this review a good one:) Minus for no minibar and no waterboiler for the free instant coffe:(

GEM is a great, economical NY option. Staff friendly, rooms clean and good size for NY, good location...

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Our room was located in the dungeon. We had to call the front desk to ask for pillow cases for our pillows. I felt like we were staying in a converted walk-in closet. We needed to be mindful of the A/C unit that was not strategically placed alongside the bed about head level. On a positive note, the staff was very nice and we only stayed for one ni […] ght. Devamı

Friendly staff, free wifi, small but comfortable room and close to everything! All that and it is a great price... highly recommended and will definitely stay again.

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The hotel staff were friendly, knowledgeable and helpful. The location is great, overall very convenient, would definitely go there again.

Room is well organized with friendly staff. Whole food is across the street. Very nice neighborhood for family.

Although the hotel was clean and everything appeared to be new, I would not stay at this hotel again. When we arrived, no one was at the front desk and we has to wait at least 10 minutes. We were given room 704 only to find out that all rooms on the 7th floor are actually in the basement. The air conditioner was soooo loud it kept us awake all n […] ight! Devamı

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This was one of the least expensive hotels running up to the 10th anniversary of 9/11 - only reason I selected it. Other than the F train stop right x the street and the proximity to the great LES hood, there aren't too many redeeming qualities for this hotel. Stinky room, noisy AC, threadbare fitup, a much too thorough desk staff (delaying check in) […] all combined to make the little boutique that could, couldn't. Avoid unless absolutely necessary. Devamı

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I chose Gem Hotel Soho because it is so close to NYU Thrid North Dorm, which my daughter wil live for her freshman year. It has subway near by. we can walk around to a lot of places or by subway. Staff there are very friendly.

I stayed for 4 nights. Although it advertises wireless internet, the internet only reaches certain parts of the hotel. I tried to call the front desk to see if there was something I could do, but the phone was not plugged in. If there was a cord somewhere I couldn't find it, especially since the lights - both of them - next to the beds didn't work. […] I told the on duty mangers each day but the items were never fixed. In addition, I am not sure what the cleaning people do other than make the beds. I spilled sugar on the desk when making coffee in the morning. In the evening, the sugar was still strewn on the desk. Not like it could be missed since it was next to the coffee maker which was rinsed. Small rooms, no Do Not Disturb signs, loud air conditioning unit - had to make the TV louder whenever it kicked on - no movie free HBO or other movie channels, no where to put suitcases so that you don't have to climb over them. With all these problems, the best the manager had to offer was a free night the next time I came to town. Like I would ever stay here again - NOT! Devamı