The Ritz-Carlton Orlando, Grande Lakes - Orlando

Enjoyed our stay. Breakfast was amazing

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Fantastic hotel, but a $17 back and forth cab ride to the OC Convention Center. Should have gotten a closer hotel. Cannot walk anywhere because the driveway is too long with no foot paths!

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The Ritz has impeccable customer service. I was traveling for the first time with my 13 month old son and found that their customer service from the door to the room to room service was outstanding. Little bit far off from the convention center and no one walks it seems in Florida so a bit of a pain to take a flat rate sedan everywhere but as for the […] Ritz, fabulous. Devamı

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We really enjoyed our stay. The service is excellent and the hotel is situated on beautiful grounds. We used the complimentary shuttle service to the various entertainments parks, they were always on time for drop off and pick up.

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Beautiful grounds,l of nature: rabbits, ducks, osprey, alligators, herons. You feel like you are in the middle of nowhere, but all of the sites are just a very short drive away. Everyone was extremely nice, we felt very pampered. The hotel is gorgeous, beautiful art. Our room was nice and clean we loved the twice daily maid service. We chose to use […] valet parking which was very convenient but for about 10 dollars less you can self part and of course then don't need to tip. We were a little disappointed to find no wireless internet service in our room. There was only ethernet or wireless in the lobby. The pool was wonderful, large and seemed to be heated. Pool service was great as well. There is a starbucks in the adjoining Marriott property. I found a shortcut by walking through the Ritz convention/ballroom hall straight through to the Marriott. It is a decent walk, but inside the whole way. Alternatively you can walk along the path behind the hotel and enter the Marriott pool area, go upstairs and to the lobby area to reach the Starbucks. There was a really tasty bakery/store next to the starbucks in the Marriott as well. The paver path behind the hotels is also great for jogging and offers gorgeous views of lush landscaping, lake, golf course, and nature. I loved the location and again, felt I was away from all the hussle and bussle but could be at the Orange County Convention center, shopping, restaurants, etc in just a few minutes. Devamı

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Loved every minute of it...

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Better than ANY Disney property!

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Great experience. Look forward to going back.

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Very convenient to many attractions. The service in this hotel is the best I have experienced. The price is well worth the quality of service.

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lovely people working at this resort. Lots of stuff to also do on property.

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great service, very comfortable.

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great!!!!!!!!!!!!! the best!!!!!!!!!!!!!

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The hotel service was fantastic, and the hotel accomodation/facilities were immaculate and the best available. Set in wonderful grounds it was a hit with the whole family and we will definitely be staying at the Ritz again as it made our holiday.

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My boyfriend and I left NYC in the madness of Hurricane Sandy and decided to take a weekend trip to Orlando to relax and have some electricity and water for the week. The Ritz was the perfect escape from it all. It's about a 15 minute drive from the airport and all the major attractions, the staff was accommodating, the rooms were large, clean and comfortable […] and the pool is AMAZING. I would highly recommend to anyone who wants to treat themselves to a luxurious weekend. I nearly cried when we were leaving. Devamı

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Excellent the staff was very helpful service was in credible I would go back again

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The Ritz, is just what I need. The Hotel, Staff, etc.... was excellent. I will stay their again. I will encourage all of my business partners/family-friends to select this hotel.

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From the check in to the check out Absoulutly excellent!

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Very good hotel, super breakfasts, affable staff etc

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Outstanding service and extremely well trained staff.

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I thought the service in the hotel was great overall. This was a trip for my wife and I and some friends visiting us. While I found most aspects of the hotel to be very pleasant there were a few shocks. I knew there was a fee to park but $18 per day plus tax is a bit steep. $40 for a piece of steak and then a further $11 for mashed potatoes and the […] same for a salad was shocking. $7 for Jello and $4 for a snickers bar, c'mon now that's just rediculous. I never checked out the prices for the mini-bar in the in room refrigerator but I know it would have been shocking. At checkout we received a bill for room service (which we never used) for a pot of coffee delivered to the room, $16.97, call it $17.00 for coffee, really? We questioned it with the lady at checkout who got us a copy of the receipt and it was evident that the signature was not mine. On further checking it appeared that it had been misfiled as the numbers on the ticket was the same number as our room but in different order. The assistant at checkout refunded the money without a problem with no further questions. Devamı

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I have never stayed in such a nice gracious hotel. The staff went out of their way to make sure your every need was met. They greeted you by your name. I will definitely be going back!!

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everything we expected and more. our 25th wedding anniversary was the best!

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They have the best customer service of any hotel I have visited. They make you feel special and are very attentive and courteous.

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The Ritz in Orlando is a hotel that is good condition and friendly staff. They have balconies on most rooms (if not all) and a beautiful pool. Addtionally, Norman's restaurant located within the hotel is wonderful! I would definitely recommend the hotel.

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Self parking can be closer

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There is no doubt in my mind that the Ritz Carlton, Orlando Grande Lakes is by far the best hotel choice in the area. The service was impeccable as were the room and all the common areas of the property. We visit Orlando at least once a year and the Ritz is where we will stay again and again.

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The Ritz Carlton is a magnificent place to stay. The customer Service is outstanding. The staff goes above and beyond to make you feel Like every penny you spend is a penny well spent. Whenever I travel without my children My husband and I chose the ritz Carlton. The one and only complaint would be the over priced spa 50 min for $172 is astronomical […] in my eyes. That I don't think is worth the money finding a local spa where you can get the same 50 min half price I strongly recommend that option. Devamı

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Employee's of this hotel understand what customer service is all about. We had a great & restful weekend. We will be back!

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This is a brilliant hotel suitable for everyone. The staff are so friendly and always willing to help. The grounds are also excellent and so are all the amenities. The freshly made lemonade which was put out each afternoon was a nice touch. You definitely need a car when you stay at the hotel. There is a Hertz rental at the Marriott next door if you […] don't organise one before you go. The Internet is free in the lobby but there is a charge in the room. The room was lovely and the bed is very comfy. Devamı

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my 11-year-old daughter and i LOVED this hotel! i travel all over, and this was the best service i've ever received - everyone from the bellman to the maid to the waiters and the concierge, to the valet. they went out of their way to make conversation, remembered things about us, and it felt like a formal but respectful type of service. my daughter […] loved the two hours she spent at ritz kids, and we also had treatments at the spa, room service, ate at the restaurant, swam at the pool. it was out of the disney traffic area, so we had some respite at the end of our busy days. the little touches were wonderful, and we can't wait to return! Devamı

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Had a nice stay for 4 nights. Rooms are very very comfortable. Great place for a long weekiend for a romantic getaway. Service is top notch. I felt the prices in the restaurants and gift shops were way too high. Like a couple eggs, toast, oatmeal, juice, and coffee for two was over $60 for breakfast.

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Great place to stay. Food is absolutely great, and the staff are excellent. Meets all standards of a five star. The prices could be a little better, but it's definitely worth the money.

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Everything was great with one exception the spa/hot tub could have been cleaner but other than that the service was great!

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Excellent!!!!!

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Hotel itself was fine. The quality of service was very average as for such a renown brand. The restaurant was not available (very small and always fully booked). Some of our belongings disappeared by the pool as we left for a short time to have some lunch. All in all not a Ritz level experience.

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This is an excellent hotel. One of my best stays in Orlando.

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great service. beautiful hotel. definitely would stay there again.

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One of the nicest Ritz's Around!

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My wife and I enjoyed it very much and are looking to return ASAP. Also, the golf course was amazing.

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