W New York - Union Square - New York

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Exceptional staff, great location, close to subway, bookstore, shops and more. Will stay here again!!!

Beautifully decorated and comfortable room. Great location. Would stay here again.

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Stayed on the 15th floor and the hallway carpet was stained throughout the floor. The door in my bathroom was broken and a few of the towels were stained. Highly disappointed in the W Union Square - by far the worst W hotel I have stayed.

Great hotel. We were very happy with this great hotel.

Loved this hotel- we'll be back!

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Great union square area w restaurants and shopping...great hotel/comfy bed and room--would stay here again in a heartbeat!

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Lovely hotel in many ways. Staff not only very service minded, but also gives you the little extra. The decoration of the room classy and comfortable. The hotels situation is perfect - close to almost everything, with nice restaurants, shops and cultural sites close by. Also the lobby has a bar, perfect for a drink at night. I would certainly recommend […] this hotel and from now on it will be my choice on my annual trips to NYC. Devamı

Great stay, very accomodating staff. No complaints!

Rented a room for 3 for a night out in the city... specifically asked Hotels.com to note that a foldaway cot was needed. When checking in, we were told by hotel employees at front desk that the room we had booked was too small for a foldaway and it would be against the law to place one in there. We then stated why did they give us the room when we asked […] specifically for a foldaway cot??? The guy at the desk kept saying we booked through a 3rd party so it wasn't there fault.... Really??? Way to treat customers... The manager eventually came out and was able to find a room large enough to fit the cot but the view was a cement wall. Devamı

We had an issue getting into our room - frustrating but once the manager got involved they handled it well. The hotel is good mostly because of the location - can't beat union square.

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Great in many aspects, and comfy beds! Wouldn't have paid full rate out of hotels.com, considering some lacks in carpet look! Changing of rug is not a caprice in that case... Heart of the Manhattan action on foot. Nice bathroom Bliss stuff. Expensive WI-FI.

We thoroughly enjoyed New York by staying at the Union Sq W. I will definitely stay here again. The price was a great deal for the location. Very close to Union Sq park where a key subway is located for east access to the entire city. Walking distance to many hot spots for clubs and bars and restaurants. Loved it! The bed and pillows were so amazing […] and the size of the room was great for new york! Cannot speak more highly. What do you expect? Its the W! Devamı

I have stayed at many W's the staff at this hotel acted like our prescence was a complete annoyance to them. There are so many places to stay in NYC, places were they are not rude. I lived in NYC for 15 years. There are many kind helpful people in the city but you are not going to find them here.

This was a great hotel. It was in a great neighborhood and the subway was nearby so it made it easy to get anywhere in the city. Rooms were a nice size for NYC and were comfortable. Would definitely stay again!

The staff are very nice but the hotel is lacking maintenance. The shower bathroom pipes made strange noises and the water was cold. The ipod dock also did not work. The staff are very nice and honest people though, I left my ipod and they were able to find it for me and keep it in their safe for me to pick up at my convenience.The reason why I would […] not recommend this place is because I am too old (28) for dim light, boutique-ish feeling hotels. Devamı

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I stayed there for 3 days and after coming home, I had multiple bites on my leg which leads me to believe this hotel has bed bugs as I was wearing jeans every day of my trip. Everything else was great but having bug bites when you least expect it is why I wouldn't recommend staying here.

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Just wow.

This is one of my favorite places to stay, both because I love the W, but also its location. My three chief complaints is 1) The shower head in my room was terrible. Not all of the nozzles worked and the ones that did, sprayed in all different directions. 2) There is no recycling bin for plastics and other recyclable items. I think this is something […] that should implemented. 3) Some sort of high buzzing noise, like an open emergency door sound or something, kept going off and seemed a consistent sound throughout my stay. Otherwise, an amazing place to be, especially if you have the $$ for it. Devamı

Frankly I was dissappointed. Overall the the concept works. But one towel and bathrobe for 2 people, running out of soap, and hair under the sink, left us with less than happy moments. The refrigerator was packed with very expensive snacks, leaving no room for some items that we brought that needed refrigeration. The service and other amenities were […] very good. Devamı

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The hotel is well situated in Union Square near many wonderful restaurants. The hotel staff is helpful, friendly and made me feel very welcome though it would have been nice to have a doorman--I along with other guests struggled into the hotel with heavy bags on a busy Friday night. The common space, hallways are lovely. I loved the subdued, stylish […] decor of my room--especially the wonderfully large desk, high quality flat screen tv with DVD player, etc. The room service was worth the price---and came lightning speed with warm, friendly service and enormous portions of delicious food. My only complaint is that with the kind of money one pays to stay here the housekeeping (or 'styling' as they call it) should be much more on top of things. My room was barely cleaned---dust balls in several places on the carpet, sticky food remains on the desk, and it was generally very dusty. The beautiful bed spread needs to be replaced as well. It wouldn't have hurt if they would offer turn down service. Other than the housekeeping issues, I had a lovely stay and would try them again if I was assured of a very clean room. Devamı

We had only two days in NYC for the opening of the new Beechers Handmade Cheese restaraunt on 20th and Broadway. The W was located within three blocks and centrally located for everything else. The subway access at Union Square was perfect!

W Hotel Union Square was a cool & hip hotel 10 years ago but act like they still are. Staff was unfriendly, standard of the hotel shabby for what you pay and very suspicious when they didn't find the reservation at first. And what's up with the bodyguards outside, not the mot welcoming guys. To the staff at W Hotel: Service is all - not attitude.

We just spent one night in the city - this hotel provided superb accomodations in a convienent location for us. I would recommend any of the NY W hotels.

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My first time staying at the W and it was everything I thought of and more.

Great hotel and the location was good. Only drawback the double glazing isn't great and so if you are a light sleeper probably not the best place to stay. Close to the subway. Eat at the restaurant Olives - the food was very good. Staff really helpful and welcoming.

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My wife and I recently visited NYC. We lived there about 2 years ago and this was our first visit back. The hotel was in a great location and our room was very large for NYC. The hotel staff were unbelievably courteous and I had Managers call me to ensure that everything was ok with my stay. It wasn't ok though-it was GREAT! I would recommend this […] hotel to everyone. Devamı

Why beyond the blue... it was like heaven. I was welcome in a most friendly manner, given a better room, checked in immediately, room was comfortable and clean... Not to mention that it was my birthday and in the evening I was surprised with a birthday dessert which was presented with such good taste! Beautiful! The staff were attentive at all times. […] Each time I visit NY I will stay at this hotel! Simply heaven! Devamı

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Staying at the W is always a first class experience. Spotless rooms, incredibly friendly and helpful staff. Front desk upgraded us to a Mega room just because I mentioned that it was my birthday. Great restaurant and bar with excellent people-watching opportunities. We've stayed at the W several times and have never had a single complaint. Top satisfaction […] ratings across the board. Devamı

One of my better Manhattan hotel experiences; confirming you get what you pay for. 400 sq. ft room, bigger than most, well-run, clean. And while the Olives restaurant/bar gets busy, the configuration of the lobby avoids that loud hotel-as-bar feeling when you come in at night - it's nice and quiet. Only complaint is that Olives, while having good food, […] has terrible, slow, inattentive service. I was there 3 times during my stay, and it was never acceptable. And at cocktail hour when it gets busy, service goes from bad to truly awful. Fire that restaurant manager, now! Devamı

Everything was very nice but the wifi charges surprised me. They were VERY high and I have come to expect this to be included with the room. Other than that it was great. Super clean, very comfortable, and roomy by NY standards. DVD player in room was a nice touch.

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Large, airy room with a wonderful view of Union Square. Easy walk to restaurants, shopping and sites.

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Was very excited to stay in the W Union Square, the building was spectacular, the location perfect, however we ended up staying in a subpar room because we didn't want to waste time switching rooms and the room itself was spacious and well appointed. Hotel room reeked not only of smoke, but of air freshener. Later realized carpet was soaking wet under […] my bare feet. I've stayed at W's before in other locations and love them. This was a disappointment in comparison. Devamı