Extended Stay America San Ramon - Bishop Ranch - West - San Ramon

It was traumatic. They assigned me a room which was already occupied by someone else. I checked in late. First the key didn't work. Then when it worked I walked in to this room with someone sleeping and they literally shouted at me to get out of the room. BAD SERVICE !

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Not what I paid for! The first room had a toilet that was used by someone, but not flushed....reason there was no water. The second room that was allotted had no running water in the shower...forget hot or cold, there was no water. I just decided to skip shower and get out first thing in the morning and left at 6am the next day!

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Devon, who was the clerk on duty at the front desk when I checked in, was so wonderful, welcoming, positive, cheerful...just great!!! She is a great role model for all of your hotels!!!

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location too noisy (close to freeway); poorly equipped with towels, dish soap; trash on outside of building; slow service at front desk

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This hotel is called a suite but it leaves you wishing you had stayed elsewhere. For the most part the room was clean. It had new flooring. The blood splatter on the wall in the bathroom was gross (not a lot, but enough). There was no ice machine. There were no plates but we had 2 forks, spoons, knives, 1 spatula, 1 slotted spoon, and 1 colander. We […] called the office and requested plates. Still haven't gotten them. The only trash can was found under the bathroom sink. There were no shampoo, conditioner, or lotion bottles in the room. Come to find out they only have shampoo, they will not bring it to your room, and don't always answer the office phone. Cheap: yes Worth it: not to me! Devamı

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The front desk service was good. However, due to no show of the cleaning clew, I almost didn't get my room even I have booked it and checked in 1.5 hour after the official check-in time.

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Better than most Extended Stays Inn.

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This hotel was OK. It might be remodeled, but looks like from the 50's to the 80's. I had asked for a non-smoking room, yet Hotels.com booked me a smoking room. Not cool. At ESA, the first room they tried had no microwave and the stove was all torn apart. The next room they had to scavenge a stove element so I could cook. Totally not impressed.

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Could not get a receipt because it was booked they Expedia. Absurd. Breakfast was vending machine quality. Toeletries located at front desk. Absurd. Would not stay there again.

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Breakfast was an absolute joke. Bed not comfortable. Need to update the bed.

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The hotel mini suites were clean and well maintained. The location is a.amazing; for instance, within 6 miles you are able to see a movie, visit beauty shops, and shop! Staff was great too.

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Room was ok. 1st room was to have been non smoking but could cut smoke smell with a knife ( desk said it was non smoking but last guest had done it. Must have smoked non stop). Moved to a smoking room that was much, less smokey. Courteous staff. Bed ok. Excellent location. Wireles internet very slow, but free.

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My stay was very nice, Receptionist was very polite, had a smile on her face when I walked in, and very pleasant. Only thing, bed was a little uncomfortable. But, overall, would stay here again.

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I thought it was a great place to stay. Just war: you need to ask for toiletries at the front desk, because any in the room (no a bad thing though). The bed was nice and comfy and the room was spacious. Felt like a little studio. No business center, however Kinkos is not far.

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The hotel is so close to the freeway and a main thoroughfare that the noise came through the poorly insulated unsound proof walls. The bathroom fan rattled and the refrigerator was so loud and on all night. Wouldn't go back. At least the employees were nice.

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Absolutely terrible. Just gross. Nothing else to add.

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The hotel had an incense smell in the lobby and the room that was very strong.

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The fan in bathroom of 237 is faulty and very loud

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wonderful; will come again next year!

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The kitchenette lacked basics like a tea pot.There was a little coffee maker and one pouch of coffee. No tea. There were no toiletries except a small piece of soap.

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First - the good! This hotel is very convenient to Bishop Ranch. Now, the bad! - This hotel did not have exterior lights on when I left each morning at about 5:30-6:00 AM. This is both a security and a safety concern, as the only lights were from the public roadway streetlights. The bed was quite uncomfortable and not up to the standards of the lodging […] industry. The wifi lacks sufficient bandwidth to accomodate the multiple users each night, resulting in sloooow connections. It was the lowest cost hotel in the area, and now I know why! Devamı

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It was very acceptable with the exception of no klenex or trash can in the bathroom .

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everything was good but the bed was a little lumpy. the mattress has no support and it was flat plus lumpy.

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We were suppose to get a KING size bed...........it was small Queen

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First time staying at an Extended stay. This place is great if you need to stay someplace for a job or have no other choice of stay. Really bad Idea for a Romantic Getaway. Some Luxury's of a Hotel are not available like an Ice machine. They have ice trays that may or may not be filled with ice and you have no idea who filled them in the fridge. There […] is no champagne/ice buckets available or anything big enough should you want to chill any bubbly. The beds were the worst I've slept in any hotel. If you like sleeping on rock hard surfaces, you will adore the beds. Devamı

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Trouble with the key card. Had to have it reprogramed twice for a 4 night stay.

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Good except no maid service

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Was ok but left my phone charger there called and said it was not there I know were it was left don't no if I could trust this place

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The bathroom was dirty. The fridge had drinks and food from the previous guest in there still. The bed was uncomfortable. The towels were dirty in the kitchen and the bathroom. Maybe the other extended stay in San Ramon has better standards, but I would avoid this one at all costs. Not worth the money.

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Very dusaooiubted that we could not extend our stay for an additional 3 nights. The individual on duty did not try to find us rooms at the Extended stay on Camino Ramon in San Ramon. We had to move to Castro Valley to another hotel. We also did not have any silverware and only one coffee cup. I will not stay at another Extended stay America again..

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Location was great. Checking in was good, but overall room was outdated and a little run down.

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excellent, good value, very comfortable

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The good thing about this hotel was its location, which was close to my client's office. rooms didnt have any soaps , shampoo or anything, the house keeping was extra ( 20/day or something ). there was complimentary breakfast, which was coffee and fruit only, i think for a price you can do much better than this, people were friendly tou that was the […] only good thing, Devamı

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We arrived at 10pm and all we wanted to do was go to sleep so the hotel didn't have an opportunity to correct the things we found wrong....however....Even though it was a non smoking room, someone had obviously been smoking in that room. It reeked of smoke. There were no toiletries (shampoo, lotion, plastic cups, etc) except 2 small bars of soap provided. […] The coffee maker was broken & leaked water all over the counter (now we know why there was a stain on the counter under the coffee maker). Also, even though we had a room with 2 Queen beds, there was only one coffee cup in the room. The person who checked us in was super nice as was the person who we talked to when we checked out. She wrote down the things we told her (the smoke & the broken coffee maker) so we felt heard. They might have given us a better room if we had asked when we got there. Devamı

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The place is ok. The minor prob. Was the bathroom blower wasn't working but otherwise it's clean.

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Front desk lady nice, but very dirty hotel. Room was supposed to be non-smoking, however smelled like stale cigarettes. Cigarette burns on counter tops. Cook top scorched. Floors were so dirty we had to wear socks. Shower was not clean (had someone else's hair stuck on wall) grout dirty. Overall just nasty...

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It was nice the hotel and the prices very accesibles, some staff could improve its customer's services.

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The young woman at the check-in desk was extremely helpful and patient. I was having trouble with my on-line reservation, and she delt with them directly, with a satisfactory outcome. Very patient all the way through. Olivia is a gem!

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The manager and other employees were professional but warm and friendly, and it was obvious from the cleanliness and atmosphere of the facility that it is well-managed and maintained. Because of its nature (extended stay), guests should bring own shampoo, conditioner etc. The room included a cozy kitchen with full-sized fridge & freezer, cooktop & microwave. […] Roomy closet, comfortable bed with many pillows in varying firmess. It was the last room available, so was right next to the freeway, but was equipped with a heating/ac system with a "fan only" option which nicely masked the road noise. I'd forgotten a hair dryer and there was not one in the room, but the manager personally delivered one to my door when I inquired. I would definitely return. Devamı

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Yhis hotel is old,very old.One of the light fixtures was duct taped togethet,the room had spots on the walls like someone threw someyhing on thes and it was never cleaned.The carpet was spotty.The hotel smelled like weed almost every time we entered or left (try to explain that to the teens)The upfrony help was OK but they had an 8 to 5 attitude.They […] won't get my money again. Devamı

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