The Royal Hawaiian, A Luxury Collection Resort - Honolulu

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They got all the little extras just right from the lei greeting to seated check in to little smoothie samples throughout the day. Everyone treated us like royalty. The facility is a unique, beautiful oasis in the middle of bustling Waikiki. We can't wait to get back.

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We booked the Royal Hawaiian for a special occasion as we wanted the best possible hotel experience. Maybe our expectation of this hotel was too high, but I just can't see what all the fuss is about. The rooms in the old part of the hotel are incredibly average, dark and dingy and reminded me of a roadside motel. Servicing of our rooms was so inconsistent, […] it became funny after a while. Some days no towels, some days, 8 towels! and my biggest pet-peeve, several days without bottled water, which they are charging you for in the resort fee they have brought in recently. Our experience with the service at this hotel was average at best. We had our child with us and only once out of 8 days did the concierge staff help to lift our stroller down the stairs, one of the days they looked at us directly and continued to talk amongst themselves. The staff at breakfast one morning had a bickering argument when one of the lovely older waitresses had accidentally served our table, the staff member who was allocated our table was furious that the older lady was on her turf and shouted at her in front of us. Don't expect service at breakfast either, they make you wait to be seated even when there a numerous tables free. The hotel foyer is beautiful and the Mai Tai bar fantastic! For the cost of this hotel stay we really were disappointed, it's almost deceiving that the RH has a 5 star rating, I have stayed in a few 5 star hotels in my time and this was by no means even close. Devamı

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Staying at this hotel is a beautiful experience! One of the oldest & grandest in Hawaii, elegantly retored with open-air common spaces, gardens, spacious rooms & high-end stores. The location is perfect if you want to be in the middle of all Waiki has to offer. Despite being located ON waikiki beach itself, when you walk into the hotel property, the […] tranquil lobby and common areas make you feel miles away from the bustle of the beach. The pool is small but well maintained with good service, and jacuzzi. pool seating is complementary but cabanas and beach chairs are available for rent. We enjoyed the Luau on Monday night. Set against the beach at sunset, it is more intimate than the huge luaus we heard about elsewhere. There were no bad views. My only complaint about the hotel is that we were taken by surprise at check in by an additional mandatory charge of $35 per person/ per night for "guest services" - which essentially included no additional services. It felt a little like we were being "nickel and dimed" after paying for a very high end hotel. I would have preferred just knowing the actual price of the room when we booked. Staying at this beautiful hotel may be worth the extra cost, but it is certainly not a pleasant surprise for anyone trying to relax - or stay on budget - for their vacation. Devamı

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The most amazing hotel I've stayed at. The ambiance of the foyer transported me to another time. It has an old world charm, where most great hotels feel clinical. The position is perfect as you are walking distance to shops & the beach is right in front of the hotel. Staff were fantastic & the Mai TI bar unreal at the end of the day. We enjoyed cocktails […] & dinner while the sun was setting. Great place for anyone needing to rejuvenate. Devamı

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I would consider the Royal Hawaiian a premium Waikiki property. The location is excellent as it is right in the heart of Waikiki and on the beach. The property is quiet and peaceful which is unexpected in the heart of Waikiki. Service at the hotel is as expected for a luxury resort. There is a daily resort fee but it does include wifi and parking which […] bring real value. The rooms are small but comforatble and well appointed. The history of the hotel is wonderful and those who frequent historical properties such as some Fairmont resorts will appreciate the Royal Hawaiians history. Access to the adjacent Sherton Waikiki and its facilities round out any limitations of the historical hotel. Having visited hawaii many times over the past 30 years, I have always wanted to stay at the Royal Hawaiian, it did not disappoint. Devamı

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The hotel and staff were great however I found it very disappointing that hotel guests had to pay to sit on the lounges on the sand. The reason we chose this hotel was because of beach lounges and the access to them.

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Wonderful older hotel with original Hawaiian flavor. The grounds are exceptional with mature trees and tropical shrubs. We thoroughly our weeks stay.

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The Pink Palace is so special and comfortable for vacation in Hawaii, Waikiki Beach.

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This luxury collection hotel does not really live up to today's standards of luxury. The beds are not great, the rooms pretty basic, and the service mentality is extremely lacking. Everyone seems a little bothered by requests, eager to clear everything with the invisible manager. We received four phone calls about our check out time, were questioned […] about who gave us what information as though we were being dishonest, and I finally had to get a little bit assertive to get them to stop hassling us on our last day of vacation after spending $700 a night for three nights, and dropping another $1000 in food, beverage and beach services. There was very little recognition of guests, little personalized service, mismarketed beach services (ie no alcohol allowed on the "private beach" and the "beach boy" told us that it's really best to order take out food from the hotel bar as the pool guests are given priority). Halekalani would be a better consideration, especially since private beach chair/umbrella services are available on Waikiki. Devamı

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The hotel is well restored and the rooms nicely renovated however (we stayed in the old original hotel on a 4th floor with an ocean view although a limited one). The room sizes are a little small by today's standards and I am comparing it with a Ritz Carlton or a 4 Seasons room size. The bathroom is extremely small with virtually no counter space or […] storage space and only one sink and a small one at that. When I pay these prices I expect a large bathroom and 2 sinks especially when at the beach so at least 2 persons can get ready say for dinner at the same time. There is however a nice sized walk in closet with a door. Devamı

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We LOVED this hotel. They greeted my son and I with leis, checked us in quickly, and gave us a good map of the property and Waikiki. This hotel is within walking distance of several great restaurants, and of course it's right on the beach. We enjoyed eating breakfast at the surf lanai, and my whole family enjoyed drinking cocktails on the beach. We […] had a garden view room, and it was very quiet. We would definitely stay here again. Devamı

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Best hotel in Waikiki by far! Beach on one side and city shopping on the other. The hotel is quiet even though you are in the middle of everything! Its pricey and worth every penny!

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This hotel has the absolute best bar in the world and it is well worth visiting whether staying at the hotel or not. The Royal Mai Tai is the drink to start with! The hotel's superb location in front of the greatest beach with the fine view of Diamond Head makes staying here well worthwhile. The sunsets can be seen from the bar and you have to bring […] your camera! The only slight downside might be the small pool, but there is always the ocean and the adjacent Sheraton pool which is shared with this hotel. The other slight downside is the lack of daily breakfast buffets which only happen here on Sundays. I would stay here again! Devamı

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If you want the genuine Waikiki beachfront hotel experience then you can't go past the Royal Hawaiian. The rooms and bathrooms are smaller and older style, but when you walk down to the lobby and look at that view you can imagine yourself there fifty years ago. Had dinner at their beachfront restaurant Azure and it was one of the best meals I have […] had in my life, and I eat out a lot! And the service and drinks at the beachfront bar cannot be faulted. Have yo been to Hawaii if I haven't been t the Royal Hawaiian and had a Mai Tai? Devamı

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Generally great, though I think we could have dealt with a less prime location (being a young couple with no kids). Didn't notice the $35 daily fee on top of the price (for gym and Internet, basically—you have no choice), plus steep rental fees for the beachfront chairs on top of that. Room service was good but expensive, too. I guess all that is to […] be expected. On the plus side, the bed was CRAZY comfortable, good TV with good channels, room was clean and the right temperature, they gave lots of towels and free bottled water and banana bread. Bar is pretty great, with a live band at night. Hotel staff was super nice and helpful, and free coffee in the morning was a plus. Oh, kind of weird: no minibar! Not that the prices wouldn't have been insane... Devamı

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Lovely hotel, very attentive staff, room was beautiful. Can't wait to stay again.

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The perfect Hawaiian experience! The staff was top notch. I loved getting a lai when we checked in. In our room, they had pink champagne and fresh banana muffins waiting. The staff seemed happy and friendly. I bet it is a nice place to work. The hotel was decorated for xmas when we were there. Beautiful! I love the history of the place. It is situated […] back from the street so you really feel like you are remote. Beach is convenient and they have a pool that was nice. Valet parking is included. The Royal Hawaiian is very pricey, but worth saving up for. At least go once... Devamı

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polite, professional, helpful, and considerate staff/concierge quiet, and isolated from the traffic noise. compared to other first rate hotel, not too much traffic hotel atmosphere. very quiet and private

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SOOO beautiful! Lovely rooms! RIGHT ON the beach, nice beachside restaurants. Beautiful lobby...especially right before Christmas. Great service.

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The hotel ambiance is wonderful and the location is the best in Honolulu. Walking down the opulent foyer toward the beach or a cocktail at night overlooking the water was a great experience to remember. Having said that, finding a cockroach in the shower stall we called guest services but nobody came. We then went to the concierge but all we got from […] him was an 'Oh really? OK'. Devamı

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The hotel is beautiful and the staff was very friendly and helpful. Our room was on the small side tho. We also had requested an ocean front with balcony, and we were put on the 3rd floor, just eye level with the palm trees around the pool, wish we were up a few floors more to see more of the view. Also, our air conditioner leaked and they responded […] immediately, but then our room smelled musty and mildewy the rest of the time. Good thing we were not in the room most of the time. Overall, we would recommend it to others tho and may even come back some day. Devamı

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I love the Royal Hawaiian. I especially feel "royal" when I get to visit. Spending Thanksgiving Day in my "pink" chair on the beach was absolutely spectacular.

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Upgraded to to top of tower room and joined Starwood Preferred Guest program. Received free international calls, paper etc. Service was superb, can't fault the housekeeping staff nor the tech. support staff.

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Quality experience from the moment we walked in. Staff are extremely friendly and helpful. Would stay here again in a heart beat.

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The hotel is fine, but just does not deserve its ranking or status. The pool is dreadful, the beach is usurious (you'd think that you'd get a chair on the beach for the large sum you pay for a room but everything is extra here). Just a mediocre experience for such a pricey stay.

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Hotel grounds and interior were beautiful. Staff was friendly and helpful. Checkout was at 12 o'clock and our plane didn't leave till evening. They were accomodating letting us stay in a hospitality room which was very comfortable. Breakfast buffet was very expensive and being we stayed in the overpriced beach tower that overlooked diamond head, we […] felt the cost of getting an umbrella to shade us from the sun was totally unjustified. Devamı

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Walk right from your room onto the beach. The hotel has no exterior doors so there's always a sweet, crisp breeze blowing through the corridors. Staff is extremely friendly & accommodating.

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My husband and I stayed at the Royal Hawaiian for our honeymoon. We had a fabulous time in Waikiki. The staff at the Royal Hawaiian were all very courteous and helpful. The hotel itself is absolutely beautiful and is in a great location. It's right on the beach and a block from the main thoroughfare of town yet it feels completely removed from the hustle […] and bustle. Devamı

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All of the staff were great, except for one of the concierge was kind of snooty and not pleased that we wanted to know where we could find an L&L. She gave us a list of the "approved eating establishments," while her peer looked on line to help us. Not cool. Otherwise it was a great experience.

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Everything about our stay was Great! The Staff was friendly and very helpful and made us feel at home. Our room had a great view. The only negative I would say was the AC in the room made everything feel wet.

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HOTEL AND STAFF WERE GREAT,THE ONLY NEGITIVE THING I CAN SAY ABOUT THE HOTEL IN IT WAS VERY EXPENCEIVE

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From the time we arrived the staff were extremely efficient, friendly and helpful right through to the time we checked out. For example, we drove from the airport to the hotel in a rental car. The bell staff met us, unloaded the luggage and parked the car. We were shown to the well staffed reception area where we sat down at a desk where we were offered […] a cool drink while the receptionist explained the hotel features and benefits and answered our questions. They were concerned to know that we were happy with our room choice and offered every assistance while we were there. It was such a positive first impression. Devamı

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Not met the expectation, some housekeeping didn't replace the shower gel, hand tower, coffee, water when they clean the room. I have to call front desk to tell them to bring over. Wi Fi sometimes work sometimes doesn't. The room didn't have the bathtub.

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Elegantly steeped in beach history very friendly staff cool wash towel, fresh fruit smoothie and island lei upon check in. Valet and beach service too

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Wonderful in every way. Wouldn't consider staying anywhere else.

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This is the classic Waikiki hotel, and it lives up to its reputation as the premier resort on on of the most famous city beaches in the world. We were very happy with all aspects of the resort and staff, and the prime location cannot be beat. We will certainly return again.

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This was a last minute vacation and the hotel was GREAT! The staff was very nice, and very helpful. We were greated with the traditional Lei's for him and her, as well as juice. The hotel is full of personality and history, as well as being right on the beach! They have surfing lessons, hula classes, and it is one of the few in Waikiki that has a Luau […] on property. This vacation was just for 2 (my husband and myself) but we are planning on bringing our children to the island in the summer of 2013. We did not consider staying in Waikiki until we stayed here. This hotel is close to shopping, stores with snacks, restaurants of all types, and on the beach! The other thing I liked about this hotel was that is was on the beach, but not right on the main road, it is tucked away behind some of the stores, so even though you are in the middle of busy Waikiki, you feel like you are in your own little place. Devamı

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Step back in time, elegant hotel !!!! Can not beat the location right on the beach. Pool was a little small but the beach is 1 metre away. I would recommend the beach anytime!

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very much enjoyed the Royal Hawaiin.

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Way over priced. Poor value when considering surrounding hotels. Great beach.. Too old school dark, dingy, smelly rooms. Boring.

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This hotel was very inviting and the staff was superb....from the moment we pulled up to the driveway of The Royal Hawaiian until the time we got in the van to go to the airport we were treated like family. The housekeeping staff were wonderful and Carolina in the evening always made sure that we had everything we needed. She made sure our beds were […] ready to jump into when we arrived in our room nightly....She was wonderful and very attentive. She is a wonderful lady and always was thinking of the girls and what they wanted and needed. Great customer service from her daily.....Funny lady too! She made our trip great! The night we arrived the bellhops gave us wonderful advice on where to eat late at night, and the staff at the pool were awesome and attentive.....they even remembered us the next day. Pohai(hope I spelled that right), Vinson and the staff at Waikiki Services were the bomb....making sure the girls always had what they needed and even took the time to take a picture with them for their scrap book.....high class gentlemen with great attitudes and always smiling. BEST Vacation I have ever been on. Sora and the guest services manager were absolutely incredible when a problem arouse at check out but they quickly went to action and resolved it right away. You will not regret staying here....Attached are pictures or our awesome vacation......Aloha and Mahalo to you and your entire staff of wonderful people who truly know how to treat customers..... Devamı

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Beautiful hotel " The Grand Lady of Waikiki". The service was superb and the feeling of isolation away from the shopping center of Waikiki was very appreciated and unique to only this hotel.

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Great grand hotel with exceptional service. We're fortunate to be invited to General Managers cocktail night.

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Greet hotel, the best beach in waikiki. Has a parking lot included.

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The checking experience was not good. We arrived in the morning after an all night flight and were advised we would not be able to access our room until 3.00. We asked about the possibility of an earlier checking and were told to check with reception later in the morning. We did this several times - the staff took no proactive approach to help us or […] alert us to the fact that our room was in fact available. For a 5 star hotel this does not rate as good service. The restaurant staff were pleasant and the room staff were efficient and helpful. It is probably time to update the restaurant menus and smarten them up a bit to meet the 5 star level. Devamı

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Well, the Royal Hawaiian Hotel staff lacks simple understanding of what service in a "luxury" hotel should be. Starting from greeting and check in the staff makes you feel like you owe them something! The room was not ready by 3pm, and when it was finally ready by 3.30, it was a wrong room ( one queen bed to accommodate 3 people). Fine, we do undersatand […] that you might be busy, but simple appology for your mistakes would be nice. Instead you get this: " If you want a different room, wait another 45 min. We are busy." So after you go straight to guest services and complain, you get the right room right away? Unacceptable!!!!!!! The rooms are ok. Small beds though. The cleaning lady was the only person to say hello and smile. One of the days the hotel had an emergency and hot water shut off. We got a note the night before.Thanks The pool is tiny, so the Hotel partners with Sheraton Waikiki to use their pool.Service at both pools is mediocre if not poor! There are few umbrellas and no one will move them for you. The pool men would watch you move your own chairs in the shade and not move a finger!!!! I even asked them if they enjoyed the show.... The beach is dirty and not private!!!!!! Private means just for the guests, not putting a rope around the area and separating it from public use, people!!!!! Overall you get a feeling that you are not very welcome there. Staff is tired, unhappy and overwhelmed with guests. Devamı

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Very nice hotel and a very nice experience. I appreciated the Summer $5 valet parking special they were running as the parking garage is a hike from the hotel. A little hard to find at first, but that is about all the bad I can say. We had a wonderful time. A word of advise, do get too addicted to the banana nut muffins they bring to your room on check-in, […] as they don't bring them every night... :) Devamı

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