The Marcel at Gramercy - New York

Great customer service! My experience with the hotel staff was excellent. They helped me with requests when I checked in and out to get transportation etc.

No fault of yours. This was the smallest room I ever stayed in. Barely enough room to turn around in. Also, it was a very chilly night, and there was no heat. The room service did supply my wife and me with an extra blanket, and a space heater. I enjoyed entertaining my guests in the 10th floor lounge

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Customer service was very good. Was disappointed with the Polar lounge. 10th floor sun deck was nice but was shocked at the cost of continental breakfast. Overall not worth the price!

Showed up at the hotel and they didn't have the room i had prepaid for. Got moved cross-town into a noisy room in an inconvenient location.

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Hot water took a real long time to come and on last day there it never came. Floors were uneven and creaked alot. Lumpy bed. Shower plumbed backward (hot water was where cold should be) Real nice folks at the desk and at the door. Very helpful

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I've stayed here several times and it's my new favorite NYC hotel. This is a stylish place with nice amenities, a great staff, in a location that makes it easy to get downtown or uptown or just mill around. The rooms are small compared to the big chain hotels, but they are comfy and chic. Winebar & restaurant attached for late night dining.

I have stayed here three times. The desk clerks are very helpful and the doormen are cheerful and always ready to answer questions. The rooms are immaculate and comfortable. Brilliant use of a small space without feeling cramped. Love the view from the rooftop terrace. Lower key neighborhood, yet within walking distance to a lot of restaurants and sights. […] My husband and I will be back! Devamı

The drians were very slow, the TV did not work and a few other issues that were annoying, but I had no problem dealing with. However, the Bar in the basement - I believe it's called Polar or something like that - is the worst experience of my trip. Rude and obnoxious. It's a joke of a bar and not worth the effort to walk down the steps. You can find […] lots of great bars and resturants in the same neighborhood. Devamı

The staff members were efficient and friendly; the room clean and quiet, apart from occasional noise from returning fellow guests at night; the 10th floor with free coffee and computers exceptionally guest-friendly' ; the location perfect for sightseeing and subway. What more can one ask for? Will definitely come back to stay! Tip: If you are flying […] to/from JFK use the buses on 2nd Avenue/Third Avenue and change at 53rd St for E train which connects to Airtrain. The hotel can also arrange taxi. Devamı

For the price in NYC you can't beat it!

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Felt new and clean. All staff members encountered--front desk, cleaning, and bellboys--were exceptionally friendly and helpful. Great price for limo service back to LaGuardia Airport. Only 1 complaint -- not enough surfaces (tables, shelves) to put items on. No counter space in bathroom. Highly recommend hotel.

BEAUTIFUL BOUTIQUE HOTEL! EXTREMELY PLEASANT STAFF! VERY WELCOMING! PERFECT FOR VISITS TO THE NEW SCHOOL, NYU AND BETH ISRAEL MED CENTER. VERY CLOSE TO UNION SQUARE. WOULD HIGHLY RECOMMEND! FULL BATHS! NICE ROOMS! WILL DEFINATELY RETURN!

Great hotel in a perfect location. Staff were very friendly and hard working. I would definitely stay at this hotel again. Only thing I was concerned about was the noise from the hallway, the door didn't seem to be insulated very well and I was afraid the noise in the hallway would keep me up at night. But after 10:30pm there was not much noise coming […] from the hallway and I was able to sleep soundly through the night. I would definitely recommend this hotel. Devamı

My wife and I booked a room for 4 nights. The price was attractive. The hotel was clean and the staff were knowledgeable and friendly. Our room was quiet but needed real work. The window seams for an unknown reason were covered with duct tape and lighting in the room was poor. We had a view out the window of a wall less than five feet away. The bathroom […] was very basic and when I went to shower the entire shower head flew off. It was easy for me to to fix, but annoying. The bathroom fan was the loudest I have ever heard. The hotel is a short ( 5 minute) walk from the subway, and amenities in the area were good. I went to sleep every night knowing that all rooms look the same in the dark, and the bed was good. Conclusion : Very attractive price, but in the end, we got what we paid for, a budget experience for a budget price. Devamı

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Great place; superb service; exceptional value.

There was no hot water in the hotel. Also we were originally in a tiny room with a dirty sheet on the bed, but after we complained about the hot water we were moved to a slightly larger and much more noisy room.

I recently stayed at the Marcel at Gramercy because I had a business meeting in NYC. At first, it started out great. The decor is very trendy and there is an electronic fireplace in the lobby. Lindsey at the front desk was very helpful and nice. I had made some requests about the room while booking and she was able to fulfill them. When I got to my […] room, it was also trendy and cute. It was small, but not as small as I was expecting (1 person with a double bed). It would have been nice if they had the racks for the suitcase, especially since its NYC and with the bed bug problem in the city its best not to put your belongings on the floor. Speaking of bed bugs, I searched under the mattress and did not notice any sign of them and the room was very clean. I was concerned about the fact that my room was right next to the elevator, since I would need to get my sleep while everyone else was out partying. I asked the front desk twice if they could move me, but they said there were no other rooms available and they were completely booked. I'm not sure that I believed them- it was a weekday during a non-tourist heavy month. When I finally went to bed there were no problems, but between 1:30-3:30 am I was constantly woken up by the elevators and the people in them. Needless to say, I was very frustrated and annoyed by this as I had to be awake before 5 am. You can't expect a hotel to be silent all the time, but this was much more noise than in any hotel I've ever stayed at. In summary, the staff at the front desk and the doorman (Raul) were really great, the decor is neat, but this is not the place to stay if you are on business or another important trip as it will be very hard to sleep. If there are 2 of you in NYC for a night a fun, then this is the hotel for you. Devamı

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This is a wonderful small hotel. Everything about the hotel was great except that my room was incredibly noisy due to street noise (cars/trucks) all night. My room faced the strret and was near the corner of 3rd avenue. I will go back but will request a room on the other side of the hotel. All else terrific.

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Not really in Gramercy, but the main problem was the teeny tiny rooms - the doors practically hit the bed. There was not even room for a closet, just a bench with drawers, and barely a walkway around the bed. The single narrow window looked at a dark, sunless alley that was as good as no window. The first room we were shown had no window. Not for clausterphobics. Also, […] we ordered a 6 pm wake-up call in order to nap before going to a show, and it never came. It did come at 6 am the next morning when we were trying to sleep in. Not a repeater for me. Devamı

Very good...everything was great

I have stayed in 5 NYC hotels in the past 2 months alone, and this is by far the smallest room I have come across. It is also the cheapest and the quality of the service and the cleanliness make it a place I would recommend to someone on a budget. Couples looking for a good time, go somewhere else. Business travel alone, good choice.

expect the rooms to be teeeny tiny! We were upgraded, and even then we spent the whole night tripping over everything. Otherwise, perfect

This is an inexpensive hotel in a convenient location. The rooms are small, the bathroom smaller, but it was clean. Rooms have newer decor, but need major work to bring them up to modern building standards. Don't go if you are expecting luxury, it is not that kind of hotel. If you want something affordable and safe this is the hotel for you.

When I called for the reservation as well as when we showed up I was told we would have the existing bed and a cot. The room was SO small there was no room for a cot. My daughter and I had to sleep in this 3/4 size bed together which was uncomfortable.If they had attempted to put a cot in there it would have blocked the doorway- if there had been a […] fire there would have been no way out. The room was as big as a closet. I have never been in a smaller room in any state we have visited. Devamı

very small room, but comfortable. Nice staff. Parking is public, 3 garages to choose from on the block.

We stayed at The Marcel for six nights. We arrived in the middle of the night, 12 h delayed due to the snow storm. We felt welcomed when we arrived and got a room on the second floor facing a back yard ( no distruption from outside:-) THe room was nice, small but clean. We had breakfast on the topfloor, not so special but OK. The location was good, […] very nice area with good restaurants. We really loved the hotel. Absolutely value for money! Devamı

The room with a king size bed is tiny. The HVAC unit sounds like a large aircraft is landing in the room. The bathroom is impossible to turn around in and the bathtub had a slow drain so you would stand in about 2" of water. The claim of cable channels was limited to the most basic channels, including 3 channels of NY1. However, the bed was very comfortable, […] you could barely hear any neighbors, the staff was helpful and accommodating, and it is in a nice neighborhood. Go downstairs for a drink at Inoteca! Devamı

Nice place...only downfall small beds. My husbands feet were off the edge, but overall for a NYC hotel at the price can't beat it :)

We thorougly enjoyed our stay at The Marcel at Grammercy. The staff are amazing, they are willing to do anything they can to make your time there more enjoyable, and they are most friendly. The are has a lot to offer in the way of restaurants and bars and things to do, it's also a nice walk to the more "touristy" spots. We would definitely return and […] recommend!! Devamı

small rooms but it works for the price. close to my office and shopping. staff is very nice.

Relatively new conversion from apartments. The rooms are average size for NYC (i.e., very small for the price compared to any other US city). Our room had a single small window that looked out on a brick wall, but I am not complaining. An interior window is a blessing, because there was no street noise. A quiet night's sleep is worth losing the view! […] Nice place, very friendly and helpful staff. Simple rooms available in a great neighborhood that needed a better hotel--and now there is one. Devamı

The quality of the staff in particular Michael and Mark were out of this world.. We had a few issues eg the window didnt close properly and the general conditions of the windows weren't that good so it was a bit loud at night.. If youre a light sleeper request a room at the top, its quiter, NY is a loud city... Overall what made it, was the staff and […] the location, youre walking distance to a lot of places... Devamı

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We stayed for 6 nights and had a good experience. The staff were very warm and welcoming and were very prompt to respond to requests for assistance (when we could not open our in-room safe). The room was clean and well appointed, but it lacked a kettle - we would have loved to have been able to make a coffee on waking up! The bathroom was very clean, […] if a little careworn and small. Our room faced away from the street (for which we were grateful) but the noise from the building's atrium where the aircon vents were, was enough to disturb our sleep every night. This was the only downside really; if I stayed there again, which I would, I'd make sure to ask for a room that faced E24th street (rather than the back of the building or 2nd Avenue). Devamı

We stayed here for 11 nights. The staff were super friendly and helpful, the room was clean, with new and bright furnishings and funky touches to it. Air conditioning was great - a must in summer! We decided on a 'deluxe room' which allowed room for a king bed, wardrobe, desk and chair. It has a 10th floor balcony where u can BYO drinks or eat breakfast […] on which had a great view of the surrounding suburbs. Closest subway was about a 5-10 minute walk which was a bit of a pain in the rain. Not much happening in the area as far as cool bars/restaurants/cafes but it was only an $8 cab fare to meatpacking for great nightlife. An excellent hotel for it's price - not super fancy but great clean rooms and great service would stay there again. Devamı

This is a perfectly satisfactory hotel. That said, our experience was not entirely perfect or satisfactory. The bathroom is not well lighted - I had to put on makeup standing by the window sill and while that had a certain Tree Grows in Brooklyn feel, it required being fully clothed. TV remote didn't work and there was no luggage rack, problems that […] might have been solved by calling the front desk. The pricey continental breakfast was of the same quality as the free one at Motel 6. The area is not one of NYC's more exciting, although it's near the Empire State Building. Limited shopping - I hit a thrift shop and an American Apparel - and limited restaurants - although we had a delicious meal at Tredice a few blocks away. We probably won't go back, but it's not a bad value. There's an Italian restaurant next door, a bar in the basement. At check-in the man in front of us - much younger than we are - announced himself as a satisfied return customer. Devamı

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It is a good deal for NewYork : good location, nice bedrooms, and the terrace. However, the room was too small to add an extra-bed for our child and the room was a little bit noisy. good deal anyway

When you book this hotel online they promise you a standard room, little do you know that a standard room for 2 is a tiny room with a slightly larger than twin bed (no way are two people going to comfortable in this size bed) with a tiny very ugly bathroom. It looks nothing like the oictures. Their explaination when you complain? That these are the […] rooms they sell to the wedsites, this is the standard for 2 and any other room is an upgrade. We complained and they gave us another room that was technically an upgrade, as if they were doing us a favor when what they gave us was a normal room with a queen size bed, no mini fridge, lots of noise (the walls are very thin and I´m not a fussy person). This hotel may seem like a bargain but you´ll be paying for the noise, the tiny room, the stress of having to ask for a room change for the entire trip. The hotel also looks like someone found an old hotel, went to IKEA and covered all the old things with IKEA style lamps and furniture and added an extra star to the rating. Not happy, spend a tiny but more and go somewhere decent. I´ve been to several for a similar price and they´re much better, that´s why I felt I should take the time to write a comment. Devamı