Empire Hotel - New York

First, the location is superb! The main objective was to go to Lincoln Center with my grandson, 10. The neighborhood is vibrant with locals. The hotel is spotless. Front-desk people are attentive. That being said, our clean room had startling repair issues. Bathroom door wouldn't lock. Also, the front-door of the room could be easily opened even with […] the safety-latch closed. Worse was the low bureau...Its drawers kept sliding open by gravity, and it's only a matter of time before a guest trips over them in the middle of the night. The pool in the website photo looks sumptuous--but is silly-small in reality. The included-continental breakfast is offered only up by that pool "at 8 a.m." However, on this Sunday morning when we went up at 7:50 to await its start, we were turned away, being told to come back at 8:30. We had a tight schedule, including water taxi tickets good only for 9 a.m. So it was arranged for us to eat instead at the second-floor restaurant buffet after a little awkward querying back-and-forth. (It's under a different ownership, we were told.) Would I go back? Only for a bargain rate and then it would do, as I would return with lower expectations. Devamı

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Overall, a great hotel in a good part of town. Pros: Large rooms (king superior). Don't worry about the shower water flooding the bathroom as some reviewers suggest, it's not that big of an issue and they had installed some stripping to prevent. Great bar and lobby area. Comfortable bed. Rooftop bar is fun, and turns into a club on Saturday nights. […] Staff was nice and helpful, no issues there. Cons: Pool deck breakfast is a joke. It's fruit, coffee and a few packaged muffins. Not worth the cost. Didn't try breakfast buffet but it may be better. Then again, why pay for hotel breakfast in NYC anyway, when there are so many good options around? Devamı

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The only negative is that their "breakfast" deal is for just a Continental breakfast, so not really worth the cost.

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Neighbourhood was great. Hotel room was really small but clean. Elevators didn't work properly which was a nuisance. Staff was not very helpful.

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The bathroom smelled dirty. We had to move to another room. The bellman Mike was very nice and they made our stay very comfortable. The breakfast that Expedia provided was so so.

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Nice place to go on the wedding night. They gave a complimentary upgrade and put a flower in the room.

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The hotel has an amazing rooftop pool deck. The lounge inside is beautiful. The room size is the standard size of most NYC hotels. Overall I would definitely stay there again and I have recommended it to others!

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On the edge of Central Park and walking distance to lots of wonderful restaurants Great rooftop bar. Funky lobby and bar area. Has a great vibe.

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The Empire is out go-to hotel in New York. The location next to Lincoln Square, Columbus Circle, and Central Park cannot be beat. Easy to get a taxi and there are restaurants to dine outside right across the street. The Starbucks and 24-hour-drug store around the corner were useful. The bar provides a quick bite before a show and I'm sure the hotel […] restaurant would have been nice had we made a reservation. The elevators were acting up when we were there, but the hotel has been kept up and the staff are very helpful. Devamı

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The Jr. King Suite was wonderful. Great views. Perfectly located at Lincoln Center and Central Park. Blocks to East River. Great hospitality from staff. Had one issue, staff bent over backwards to make this our BEST stay in NYC. Love the rooftop patio and pool. Strongly recommend.

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My friends and I decided to stay here for the rooftop pool and the location. The pool was a relief on such a hot day and the staff was fairly attentive. Would have been nice if there were more lounge chairs though. No wash clothes when went to take a shower. Called housekeeping and took about 15 min to receive. Later called for an ice bucket and glasses. […] Ice bucket took 20 min from Room Service. Had to call again for the glasses - that took another 30 minutes. Closing the curtains to sleep blocked the AC, which meant a hot night on top of the covers. What topped it all off - in a BAD WAY - was when we called for our car from valet the next morning around 10am. We were told it would take about 30 min for our car, which is fine enough as there is a Starbucks right next to the hotel. We finished our breakfast and waited in front of the hotel for our car. At this point, 40 min had past. I went to the front desk to check the status of the car, she called the garage, and then told me this was the first the garage heard about our car! Somehow, the front desk never called in our vehicle. She told me that the car would be here in 20 min and if not, our parking would be comped. I pushed back and fortunately enough, we were comped the the valet fee. Hildy (woman at the front desk) was very helpful in this horrible situation. We were told our car would be here in 20 min....40 min later it showed up. Horrible way to end a trip - and 1 hr and 20 min of my life I'll never get back! Devamı

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It was a great place to stay - very satisfied.

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pool is very deceiving from web site. tiny lap pool not full pool. very crowded. roof top trendy bar hotel . not great family hotel. overbooked. room upgrades were not granted. nice hotel maintained well.

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Loved our stay at the Empire! We had a corner room on the 7th floor that was a nice size, with lots of windows...lovely! The location was great, would definitely stay here again.

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The room where we stayed was adequate. When we called the front desk for room service the service was hit and miss.

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Average cleanliness of room, very good location, very affordable for NYC.

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Our room was not ready at the check-in time. After we did get in our room, another guest with the same last name entered our room after being given keys to our room! We were "upgraded" to a corner suite on the 11th floor without being told there was a DJ that night that would be directly over our room. Our room was shaking and very loud all night and […] we did not sleep. The sleeper sofa was broken so my kids slept on the floor on a 2 inch thick pad. There was 1 washcloth in the bathroom, and the bathroom door did not close all the way or have a fan in it. Water from the shower sprays all over the bathroom floor and they don't give you bath mats. Overall, a miserable stay!! Devamı

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Very clean! And great lactation

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The hotel standard room was very small, heating unit was making noise all night lobby is very small, and crowded . bathroom is very small, no room to move, for the price we paid we could have done better in w side of new York city.

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Great location but shame about the small rooms. Poor condition of upkeep of bathrooms.

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For an older hotel, the accommodations are very nice. Proximity to Lincoln Center and Columbus Circle are amazing.

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I have to say,you were 45 minutes late checking us in and it would have been longer if we waited for the suite we booked.So not only did we not get our room but we were checked in late. we had our kids with us and so we had to walk around in the rain for an hour.we were however given four breakfast vouchers but the food was horrible. We also called […] down for extra towels and 1hour passed until we received them. upon check out we went up to our room to freshen up before we left and our keys would not work so we waited an additional 20 minutes to get our things and leave.I would not recommend this hotel because of the service.unfortunately the place its self is very lovely but the service was unsatisfactory. Devamı

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Overall the staff wasnt very accomodating. Check in was delayed almost 2 hours.....we went and ate and came back and every guest but us was offered free drinks in the bar...I had to go ask. Asked that they come get us in the bar when room was ready.....they gave room keys to people who checked in after us keys...again I had to go ask and then they gave […] us a key. First room we got was not what we expected so the next night they did switch us to a better room. AC doesnt work very well. The staff at the Rooftop bar left a lot to be desired as well although I understand they are separate. Overall the attention to customer service in this hotel is sub par...the location however was great. Devamı

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Paid for an "upgraded room" and low and behold the room was on the 3rd floor and I looked out to the roof of the lobby area. Even better, I saw three large HVAC units out my window and got to listen to them running all night long and did not have a complete night sleep. Probably was woken up 5-6 times by the noise.

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Great location, friendly staff, nice lobby , room is small , but comfortable . Shower did not have a door ( design idea or missing/broke???) , water was splashing everywhere...Convenient location , next to Subway station, across the Lincoln Centre , steps away from Colombus Circle Shopping Center.

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Excellent! We were greeted at the front cordially, we were told of the perks, the room is lovely, roomy, clean, comfortable, and quiet. When we asked fora little refrigerator it was delivered within a half hour. The location is the best!

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Pros: Great location, fun roof top bar and pool. Cons: small room, which was to be expected. Weird bathroom with shower that I could not figure out. Overall we were happy with our choice, and the price was right.

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Great hotel, comfortable rest, but the room is super small, and they didn't clean it the first night.

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At first we thought the room small, but turned out to be perfectly adequate as we weren't in the hotel that much, but out and about. Bed was very comfortable and robes supplied - nice touch. Problem with the sink blocked on arrival, but fixed straight away. Staff and concierge more than helpful throughout.

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The location is perfect - next door to Starbucks and just around the corner from Columbus Circle.

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Too many annoying details to give a better review. 1- Air conditioning made deafening noise. 2- Maid took bath mat and wash cloths, but didn't replace them; request to have them replaced resulted in new bath mat, but no wash cloths. 3- Bathroom had no counter and no hooks, just narrow and high shelves to place articles. 4- Intermittent odor of cigarette […] smoke in room (and we don't smoke). 5- Waited in line to go up to rooftop bar; not told that most of bar taken up with private party; no response when I mentioned that hotel guests should have been told beforehand. Devamı

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Little rooms

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Loved it.

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it was adequate rooms extremely small water goes all over the bathroom in showers

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shower doors would be nice

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Easy access to public transportation and walking around

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Nice funky little hotel in a GREAT spot right across the street from Lincoln Center. The room was small but lovely and had a retro feel to it that was fun. Definitely will stay there again. Also, the bar/lounge on the first level was a nice spot for an after-theatre drink.

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If you have an early flight into NY you'll have to wait a very very long time before they give you a room.

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We loved our stay at the Empire. The location is simply the best in NYC for the price. The staff was courteous, friendly, and the service was exceptional. We dealt with the check in staff, concierge, doormen, and facilities (to request more towels) and everyone was fantastic. The room was small, but this is to be expected in Manhattan! Our only gripe […] is that there is no door on the shower, so taking a shower made the entire (small) bathroom a bit of a wet mess. Otherwise, we loved our stay and can't wait to come back! Devamı

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Nice hotel, however the rooms and bath area were very small.

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They should have mentioned when I checked in that the room w/ a view would also result in extreme construction noise from the street. The construction noise (jackhammers, etc.) started in the early AM & woke me up. I never would have stayed in the room if I had known that.

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We stayed at this hotel a few years ago and enjoyed our stay. This time, a different story. We were shown our room, a regular queen size bed. Only two feet of space on three sides of the bed. Too small for a four night stay. We paid additional money per night extra for an upgraded king bed room. The young lady that checked us in was able to reduce the […] upgrade cost by fifty percent. Ice was from room service only. Housekeeping either did not leave soap or toilet paper or not enough towels. We do not plan on staying at the Empire again. Devamı

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Just what we were looking for: excellent location near Central Park (we ran NYC Half Marathon which started 2 blocks away in the park), Lincoln Center, 2 subway stops nearby, a Starbucks and a 24 hr. convenience shop next door. Empire is a smaller hotel (elevators easy to get), friendly reception staff; the rooms could use a little sprucing up (paint, […] carpets) but decor is sleek, modern. Would have preferred free Wifi in rooms (it is free in lobby) and extra towels already in room. Devamı

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Hotel was clean. The space is very tight. Decent price and good location to public transportation or taxis.

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