Marco Polo Beach Resort Ramada Plaza - Sunny Isles Beach

Overprices, bad service and not very clean at all. Way to outdated!

I was disappointed about my stay at this hotel since I was not aware and I was not informed about the high parking prices, plus the weather was horrible. Did not get to enjoy my stay at the hotel at all.

I dont like when people who park my car wait very obvious for me to give them tips. They look in my hand when i leave my car and when i picked up my car. They give me dirty look if I dont give them tips. I dont have to. I pay them when I picked up car. If it was twice a day I pay 2 times not 4. It is enoupfor us to pay 18 dol. a day. for parking. But […] overall stay was pleasant. Devamı

Enough said

I'll start right off with the CONS... The only cons we had was we were assigned to the wrong room & the room was a mess, but they gave us a much better room; the day of check-out, the toilet didn't flush well & caused a flood in the room, but the hotel has such an amazing staff & they took care of everything. Now to the PROS... In all of my stays at […] different hotels, Marco Polo Beach Resort has earned a top spot! If you're going to Miami for the beach, MPBR is the perfect place to stay at! You step out to the pool area & the beach is right there; the resort is LITERALLY on the beach! I wish we would've stayed here for more than 1 night, but the enjoyment we got from one night is enough to make us keep coming back in the future! Also, the price of the room we paid for the weekend we stayed... BEST DEAL IN MIAMI! Do not hesitate to book a room here; you'll be pleasantly surprised with this place. I can't wait to come back! :) Devamı

We enjoyed our stay and with the upgraded room was a real treat. We will be back. Tell the staff job well done.

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Marco Polo - Ramada (Miami) - good location, facilities - OK. Problems: when I booked, the website did not inform me on resort charges ($10 per day), though said 'taxes and resort fees included'. I'd prefer to know all my charges in advance when I do booking, not when I arrive to the hotel. Also, the last day before Passover, the continental breakfest […] included only cerial and frutes, no bread, no eggs, no cheese... The website warn that food outlets are closed before Passover, but, in my opinion, the hotel should provide continental breakfest, if it's included in the price. BR, Alex Devamı

This hotel was nothing it claimed to be. Our room was fit for perhaps drunken spring breakers. It smelled musty and was not clean. I complained and we were transferred to a room that was at least clean. The entire hotel smelled a bit like hair permanent. The "continental breakfast" was a joke, from stale bread and generic everything. I will never stay […] at this hotel again nor would I recommend it to others. Devamı

We stayed at the Marco Polo for only 1 night upon returning from a cruise. They were able to accomodate us and checked us in very early which was extremely helpful since we were travelling with 2 young children. Our room was very large and had a nice kitchenette. We were pleasantly surprised because there was a lot of renovating going on in the lobby […] / lower levels. It is in a very nice neighborhood with many restaurants / shops in walking distance. The concierge/bellman were really helpful. Devamı

The hotel is, comparable with other hotels in Miami, Beach very good.. The Music on the Poolside is terrible - Techno Bronx House etc. - nothing for people over 30. The staff on the Registration Welcome Desk is not very friendly and slow. Sometimes we waited for the Car (Valet Service) until 35 minutes - a problem if you have appointments. But over […] all a nice older hotel. Devamı

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The air conditioning sounded like a lawn mower with very poor maintenance. The breakfast tray and all its smells of onions was not collected from our room until we returned to the room at 10pm when we placed the tray in the corridor. It was still there at 9am in the morning.

All was fine and do-able until my roommate and I came back home, after a week stay, and bed bug bites began to appear. We're 100% sure this is where they came from because it takes up to 9days for symptoms to appear and the day we were leaving my roommate had an actual bug in her bed; unfortunately we had no idea that it was a bed bug until we returned […] home:( nice workers #thatisall Devamı

The bed was very comfortable. The hotel personnel were nice. The dinner service was awful. Way to expensive. The pizza was delicious...I wish they would have let me know 18.00 for parking. And 18.00 for valet.

There were additional fees that showed up when we checked in. Towel fees were one. The windows were filthy. I would not recommend staying here.

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Shower leaked all night after attemped repair. AC gave out during nite. Retrival of valet parking at 7:45 Am took 30 minutes with onlly 2 ahead of me..Staff nice.

Hotel is good staff are friendly. Hotel is old and you can feel and smell it. The pool is good not heated though. It wascold. The beach location is the best. Close to every thing you would need. The breakfirst isnot thatgreat. I would stay here again.

Took almoust 45 minutes by bus to south beach! Not European-quality hotel, poor breakfast (not a single vegetable or piece of cold cuts or cheese).

Wall to wall windows offer a great albeit smeared. IWW of the ocean but the windows leaked so bad they whistled and howled with the wind all night. Yes the wind was blowing but not like the gale force that it sounded like. Slept sporadically. Gritty floors. Red mold stains (I refuse to assume it was blood) were scattered around the bathroom walls and […] floor. As to the staff, it wasn't their job to help us (apparently). Breakfast buffet was so bad (and non accomadating for gluten and lactose conditions) that we didn't stay beyond 8am. No bedbugs in our bed anyway). Devamı

The Marco Polo can be a noisy place. the walls between the rooms will transmit sound clearly. The large pool is heated but I could not swim laps even when I was the only swimmer in the pool. The pool is devided with a rope. Public places such as Lobby, restaurant and night club decore are frozen in the 1950's. But I like the place and I will return. […] Parking is not free and was added to my bill. Devamı

The hotel help was outstanding and very resourceful as for as giving me as a springbreaker. A mother of two teenage boys we had an experience that we would never forget. Everyone was very friendly.

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The front desk staff needs a major refresher course in customer service. 3 staff members were helping two people (one was probably being trained) however I had to wait 10-15 minutes just to get my key recoded. Additionally, there was a fire alarm on my floor-had to go down 11 flights of stairs only to find out that it was a drill/error. No apologies […] or explanations. For what I was charged to stay here-no way and never again. Devamı

Are you kidding me? those rooms need a realy new make over A..C. SOO NOICE have a big leak have to put some towels on the floor so I don fell CANT, GET TO SLEEP. AND TO TOP OF ALL THIS HIDEN PRICES ONCE I REGISTER IN.

The worst stay that I had I would never send anyone to this hotel it was the worst experience of my life

Great spot needs alot of work lots of hidden charges and undelivered services Desk help are not well trained Valet great house keeping cheerfull Most staff had trouble. With english I wanted to like the place but would not stay again

I stayed a week at this hotel and had a very pleasant experience. Staff was friendly and helpfull. Recently renovated so rooms and all facilities very nice and clean. Rooms have kitchenettes which is great if you have special diet, kids, or just want the option not to eat out all the time. There is a charge for parking which has become the norm in these […] hotels but the good thing is that if you have guests they can park all day for only $8. Continental breakfast was ok. Great location on the beach and close to restaurants, shops, a big mall, etc. If you are Jewish and observant they have an Orthodox Synagogue right on the premises and many Kosher restaurants in the area. Devamı

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My stay at this hotel was terrible from start to finish. When I first arrived the front desk staff did not greet at all in fact she didn't even acknowledge me until she was done doing whatever she was doing. Then when I got to my room I was disappointed that the room smelled very bad and the temperature was freezing cold and the thermometer would not […] change. After being there for a few minutes the maid showed up to clean the room and was very confused as to why I was checked in already, it was around 5:00 pm at this point. Then a couple hours later I got a phone call from the front desk saying the previous guest left something in the safe and they needed to come get it, which was fine if they would have just come up to the room and taken care of it but no they had me wait an addition 40 minutes before showing up to take care of that! The next morning I went down for the free breakfast. I have never seen anything like that before in all of my travels. The dining room was dirty, dingy, and just gross and there was no water for the guests and their version of breakfast was soggy and runny eggs and your choice of either toast or bagel with coffee. By far the worst experience. Will never go there again and encourage everyone else to find another hotel! Devamı

If you should stay at this hotel make sure you ask for a romm in the back of the hotel. We had a day early check in and our reserved room wasn't available. They put us in a room on the side of the hotel and the noise from the street was terrible. The windows are really thin a you hear everything. However the room in the rear of the hotel was nice and […] quiet. I would stay at this hotel again. Devamı

Hotel lobby, pool area and other common areas are okay and maintained; however, the rooms are majorly outdated, not so clean and have cheap bedding. There seemed to be an overwhelming musky odor throughout the entire floor I was on and through another three floors below mine. I only know this because none of the ice machines worked and I had to go […] through four floors to finally find one that did. Most of the staff was very good, helpful and or eager too. I booked this through Hotels.com do I tjought all was paid for except at time of check out I was given a bill for an adfitional amont for amenities and daily charge but yet I had not used anything other than just my room. At that point it wasn't the money but rather the principal of the matter. So whatever I saved by using Hotels.com I ended up giving it back at checkout. Only if I absolutely had to stay there again would I. If not I will play it safe and go to a Mariott. Devamı

would not recommend to my friends or any businesses to stay. our room had bugs in it. first night a bug crawled across my wifes kindle. saw a couple of more that evening. saw a older lady walking her dog on our floor. need to update rooms very badly. make them more modernized. service was subpar at best. couldnt get on the beach from pool deck. just […] at certain hours. needs a lot of TLC the hotel does! I will say that the best part of our stay was the big bed and nice matress. that was a plus. and the pizza place downstairs near the little shops was nice. i will say from the outside the hotel looks good. the inner part of the hotel needs to be moderized a bit more. Devamı

Waited in line for 20 minuts to check in; Waited in line 15 minutes to check out; Paid an exorbitant fee to make two long distance phone calls; Construction going on, very messy in areas. Charged $10 per day per room at check in for an entertainment fee, it did cover a limited breakfast buffet.

I stayed there for new year vacation for 5 nights. The hotel has not been upgrade. outside has been recently painted. the windows are from 60's . The location is pretty good. the people attending tables at breakfast were not friendly .price of the rooms were OK. I really liked the big room we were in.

Great view and excellent staff

walking thru the lobby and hallways I was afraid as to what my room would look like being that they were under remodeling conditions. I was astonished to find a beautiful ,clean, modern room with a small kitchen. The breakfast in the morning was complimentary and the staff was gracious. I highly recommend this hotel especially for families wanting to […] vacation. Devamı

We stayed at the resort for 1 night on the way down to Key Largo. The hotel staff was extremely friendly, gave out candy and mini muffins during Christmas break. The complimentary breakfast was well-staffed and maintained. We stayed in an ocean-front room, watching the sun rise from our balcony was an amazing start to our vacation. Would recommend this […] hotel to our friends and family. Devamı

I was please with the service

Checked in, checked out.! Had booked a 'renovated' room. Obviously someone was having a laugh. Plaster peeling off walls together with a paint job done by cowboys. Bathroom grubby, need I say more ! Curtains and upholstery in need of a clean , topped off by an awful stale smell. Take everything you have just read and apply it to the rest of the hotel […] as we had a good look around at the public areas and you have got a good idea why we left !!!!!!!!!!!!!!!!!!!!!!!!!!!!! Devamı

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I should have read the reviews prior to booking this hotel. The room was old, flaking paint & rust in almost every corner of the room. I kept my shower shoes on in the bathroom& shower. The frig was leaking all over the tile floor & the balcony was so rusty, I was afraid to go out on it. I did, however, thoroughly enjoy the view of the ocean. Oh, and […] the staff was very courteous. That is all. This hotel surprised me with alot of "hidden" fees for parking, daily fee rate, & just extra fees (in addtn to gratuity) on room service & bar tab that are not discussed on the site. nothing I couldn't handle, just wd hv been nice to know beforehand. The short version, I will not recommend this hotel nor stay here again. Devamı

this place is a dive, its old, the rooms are dirty and in rough shape. basically its an old condo, so the parking is valet parking forced on you for 18 a day, you will need a car to go anywhere because there is nothing within a mile of this place

I was very satisfied ... all of the "amenities" I'd requested (ocean front, balcony, etc.) were honored and the room was pleasantly appointed and spacious. The only "uncomfortable" aspect of the room was the air-conditioning/humidity situation. It may be because it's an older building/HVAC system; however, we needed to keep the a/c running at all times […] to keep the humidity tolerable, and, even then it felt damp and the room too cool. It also may be because we were ocean-side, I don't know. The view/balcony was perfect, though, and we didn't spend much time in the room anyway. Sleeping was fine ..... just cozied under the covers!! Overall, very pleased with all that the hotel had to offer!! Devamı

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i had view of the beach so that's what made it a wonderful night but bathroom needed to be restocked, shower looked nasty, and the hallways are falling apart, but the the bed was comfy and the vending machine saved my life because they didn't have anything to eat :/

This Ramada needs to look at it's decor with an eye to upgrading the finishes and not the bottom line. The Staff deserves something better, let alone the clients. My initial room was totally unacceptable. We arrived with another party and asked to be on the same floor. We where told that could not happen because we had our 3.5 lb Yorkie with us and […] policy required us to be a in a tiled floor room and the only one available was on the second floor. Fine, but I had to come done and really complain to the Manager because it was so tacky. I felt like we the beds where inside a huge bathroom. He found another room (on the same floor as our friend.), why this wasn't offered to us initial, I don't want to speculate. It was better, not great, but at least it didn't feel like a huge bathroom with beds. Just to let you know, I wasn't expecting a 5 star establishment, but something that warranted 3 stars! Devamı

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