Sheraton Gateway Hotel Los Angeles Airport - Los Angeles

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Customer service was sub-par. The people behind the desk acted as if the customers were an intrusion on their evening. Everything else about the hotel was fine but customer service goes a long way in determining repeat customers.

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We plan to stay in this hotel to catch our early morning flight. It was really a very nice experience. The hotel is very clean and very close to the airport. There is a shuttle service to the airport. You don't need the car any more. The staff is friendly and helped with the luggage. There are some nice bars and restaurants near the lobby. We stayed […] there for a last drink in LA. Devamı

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Overall very good except for the self (non-valet) parking which was a good didtance behind the hotel.

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Loved the room slept like a dream. Not to excited about valet parking but was ok.

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It's an aging building but well maintained. Personnel were very cordial and helpful, room clean and comfortable. The bed was really good and the location very convenient.

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Very happy with this hotel. We liked our room decor which is important to us. Great bed and pillows...loved the sheets which is very important. Nice breakfast buffet got our day started right. Loved that the dining room looked out to the pool with large glass doors. Could have eaten outside, but not warm enough. Pool area is very pleasing ... much better […] than photos ... nicely decorated. Workout room is great with nice pool views. Walked to Budget to pick up car. Hotel van took us from airport to hotel in mere minutes! Devamı

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Hotel is nice but the parking situation wasn't all that great. Valet is offered right as you drive up for $33. Your only other option is to park a way behind the hotel in a huge parking lot. Sheraton offers a day pass for $17, otherwise you have to keep paying as you go in and out. It was kind of an inconvenience cause we came back late from a Dodger […] Game and had to park in a dark parking lot and didn't look like there was any security around. About a 5 minute walk back to the hotel depending on where you find a parking in the lot. Devamı

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Lobby staff was great- driver for the car service was great but the staff at the roof top bar was rude

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This hotel is 10 min walk from the terminal, the shuttle comes every 10-15 min maximum, the parking is expensive but you can park your car for 13usd per day behind the hotel.Staff is nice, my only concern is about the noise coming from the cleaners, they use walky talky, they speak from one room to another room and make a lot of noise...the room is […] nice and big, there is no fridge... Devamı

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great place for a layover in LA, good food at the restaurant, and the room was very comfortable.

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The hotel area was filled with empty alcohol bottles and dirty towels at 9 AM left from the night before I assume. There were no clean towels available. The hot tub had been drained and refilled around the time we arrived to the pool at 9 AM making it inoperable. I was charged for a meal that I never had, and am still waiting for the charges to be reversed. […] Good location and pretty hotel, but bad service. Devamı

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Needed a place to stay night before son's graduation from a nearby college. No bathroom supplies like shampoo or conditioner. Waste basket hadn't been emptied. Shower didn't drain. Internet was terrible.

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great hotel and everyone so helpful...but maybe time to change matress? Both Queens beds had the middle gulley, making it hard to put two people in a bed... not a good night's sleep!

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I can't believe a double rum and coke was $21.80. I left the hotel had two double rum and dinner for $46.00 a few blocks away.

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The good location is to access LAX

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Excellent hotel to stay at before or after a flight. Extremely comfortable and quiet, I would definitely stay there again.

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Be known to add $33 more for valet parking! And the breakfast that included in the booking is on Clubhouse floor above (prob. 15th floor.) We went for the breakfast at the lobby level and it is $35 per person. I complaind as I asked where our breakfast would be and they pointed to the lobby level restaurant. So..they discounted $40 for 3 persons in […] our group. The hotel is nice as expected, but I will choose other hotel next time because there are so many hidden cost on this Sheraton! Devamı

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Clean rooms but bad location if you are in LA on vacation.. For business purposes it is a great place to stay

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Very convenient, great staff, quick shuttle to the airport

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If you are needing to stay near LAX airport, this hotel has all the amenities you will need. Friendly staff and literally next to the airport. Their shuttle service will drop you right off at your gate.

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Very comfortable. The only con I can think of is that I can hear noise from the hallway pretty easily.

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I was quoted 129 for room and i received bill and was charged 180

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Definitely a great place to stay & very close to the airport. Even has a Starbucks in the hotel-a major plus for my husband.

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This hotel is for convenience to the airport, only. You feel nickel and dimed at every turn. Neither restaurant was open and while the food at the bar was tasty, it, and the beverages were ridiculously priced. Add the fact that there are no refrigerators in the rooms and the ice buckets are not even large enough to cool more than one bottle of beer […] at a time (obviously they want you to buy their overpriced bottled water or spend your money at their bar) and my experience has soured me toward all Sheraton properties. Devamı

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Typical Starwood. No complaints. Nice shuttle.

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This hotel is OK. It is in good location. The room was dark (needs more lights for my taste). Overall value was OK. I wish I had been informed about the parking situation. You can pay a considerable amount for parking; either in the back of the hotel or pay an even higher cost for valet parking.

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Locked out of room three nights in a row, toilet over-flowed one night.... Every night of my stay there was an incident. Safe to say I will never stay there again.

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The check-in was incredibly ridiculous. They kept letting Sheraton gold members to the front of the general line. There should have just been one dedicated Sheraton gold check-in person, not all 3. I waited half an hour.

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